Business Support Specialist

4 weeks ago

Sydney, New South Wales, Australia Buscojobs Full time

Join to apply for the Channel Business Support Specialist role at

Description

We are , a global software company transforming how businesses run. Our product suite can adapt to the needs of diverse industries and use cases within one powerful platform, empowering approximately 245,000 customers worldwide to reimagine how work gets done, drive greater efficiency, and scale like never before.

With over 2,500 employees across the globe, we prioritize transparency and knowledge sharing. We care about the impact you make, not the hours you clock, so we encourage initiative, ownership, and fresh thinking. We support our people with flexible work arrangements, wellness and mental health resources, and a collaborative work environment.

is rapidly growing, and attracting top talent is our top priority

We are seeking an experienced and strategic Channel Business Support Specialist.

About The Role
  • Act as a primary point of contact for client-facing teams, resolving or escalating tickets.
  • Initiate and lead projects or initiatives to drive process improvements.
  • Resolve or escalate internal system-related issues, such as those involving Salesforce and our partner portal.
  • Understand the organization well and direct requests to the appropriate resources quickly.
  • Support integrations between core platforms like Workato, Salesforce, and
  • Drive innovation in core channel processes related to Salesforce, Marketing (MDF), and Commissions for local channel partners.
  • Develop and maintain documentation for processes and procedures.
  • Coordinate cross-departmental processes for onboarding new partners with finance and the channel team, including setup of new partners and marketing vendors.
  • Collaborate with Partnerships and Business Operations leaders to inform data-driven decisions and segment strategies.
  • Improve Salesforce processes related to partner contracts and commission processing.
  • Support local business operation reporting needs using Salesforce, Looker, Tableau, by building reports and handling support tickets for relevant platforms.
  • Analyze performance metrics to inform future initiatives aimed at improving channel processes.
Requirements
  • 4+ years proven experience in business operations or related fields.
  • Technical expertise in Salesforce, Looker, Tableau, and Excel.
  • Strong collaboration skills across teams.
  • Exceptional problem-solving and communication skills.
  • Excellent analytical abilities with meticulous attention to detail.
  • Ability to independently identify and resolve issues.
  • Ability to thrive in a fast-paced, dynamic environment.
Preferred Qualifications
  • Experience in SaaS environments.
  • Salesforce administration skills.
  • Experience with Tableau or Looker.

Seniority level: Mid-Senior level

Employment type: Contract

Job function: Sales and Business Development

Industries: Software Development

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