Business Support Specialist

4 weeks ago

Sydney, New South Wales, Australia monday Full time

Join to apply for the Channel Business Support Specialist role at monday.com

Description

We are monday.com , a global software company transforming how businesses run. Our product suite can adapt to the needs of diverse industries and use cases within one powerful platform, empowering ~245,000 customers worldwide to reimagine how work gets done, drive greater efficiency, and scale like never before.

With over 2,500 employees across the globe, we grow by prioritizing transparency and knowledge sharing. We care about the impact you make, not the hours you clock, so we encourage initiative, ownership, and fresh thinking. We back our people with flexible work, wellness and mental health support, and a work environment built on collaboration.

monday.com is rapidly growing and attracting the best talent to join our teams is our top priority

We are looking for an experienced and strategic Channel Business Support Specialist.

About The Role

Act as a primary point of contact to client facing teams, resolve/escalate tickets
Initiate and lead projects/initiatives driving process improvements
Resolve/elevate all internal system-related issues, such as Salesforce and our partner portal
Have a great understanding of the organization, and direct requesters to the right resource as fast as possible
Integration support between core platforms we leverage Workato, salesforce, monday
Drive innovation with our core channel processes with relation to Salesforce, Marketing (MDF) and Commissions for local channel partners
Develop and maintain documentation for processes and procedures.
Drive cross-departmental processes for new partner onboarding with finance and channel team to help set up new partners and relevant marketing vendors
Collaborate with the Partnerships and Business Operation segment Leaders to drive data-influenced decisions and segment strategy
Drive efficiency with salesforce processes for partner contracts and commission processing
Support on local business operation reporting needs for Salesforce, Looker, Tableau by building local reporting and supporting on support tickets for relevant channel platforms
Analyze performance metrics to inform future initiatives to improve channel processes

Requirements

4+ years Proven experience in business operations or business operations
Technical Expertise in Salesforce, Looker and Tableau, Excel
Strong collaboration skills with various teams.
Exceptional Problem-Solving Skills and communication skills
Excellent analytical abilities with meticulous attention to detail
Ability to identify issues and solve them independently
Ability to work in a fast-paced, dynamic environment

Preferred Qualifications

Experience in SaaS environments.
Salesforce administration
Tableau or Looker Experience

Seniority level

Seniority levelMid-Senior level

Employment type

Employment typeContract

Job function

Job functionSales and Business Development
IndustriesSoftware Development

Referrals increase your chances of interviewing at monday.com by 2x

Greater Sydney Area A$120,000.00-A$120,000.00 1 week ago