Customer Service Representative

3 weeks ago

Parramatta Park, Queensland, Australia Australian Unity Full time

Job Summary:

A Customer Service Representative is required to join our Home Health Finance Team at Australian Unity. This is a permanent full-time opportunity with hybrid work options. As a key member of our team, you will play a crucial role in collecting and reconciling payments, ensuring effective business relationships with clients, funders, and government organisations.

Key Responsibilities:

  • Collecting, receipting, and managing payments
  • Reconciliations, debt management, and business partnering
  • Raising customer invoices and relevant billing tasks
  • Identifying potential high-risk accounts and developing strategies to manage overdue payments and minimise debt exposure
  • Customer contact via phone and email, including customer collection calls and inbound calls related to customer accounts

What We Offer:

  • Additional yearly paid Well-Being, Community & Deep Listening leave days
  • Fitness Passport - a discounted workplace health and fitness program
  • Mental health support through our tailored EAP
  • Flexible Working – Hybrid work model
  • Attractive employee discounts across Australian Unity products + discounts on Travel and Accommodation
  • Novated Leasing – enjoy a new car whilst salary packaging with Maxxia

About You:

  • Experience working in a fast-paced administration environment and ability to multi-task
  • 2 years relevant Account Receivable experience in diverse businesses
  • Diploma in Accounting or Customer Services (desirable)
  • Excel skills (VLOOKUP and pivot tables)
  • Excellent customer service skills and ability to effectively communicate with our clients
  • A strong interest in accounting and a genuine love for working with numbers
  • Experience processing a high volume of work whilst maintaining high attention to detail and accuracy
  • Highly organised and can use your initiative working autonomously
  • A positive mind set and flexible approach to work and tackling issues

Australian Unity is an Equal Opportunity employer, and we encourage applications from all members of the community.

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