Sales and Service Director

3 days ago

Perth, Western Australia David Jones Ltd. Full time

About the Role

At David Jones Ltd., we are committed to creating inspired careers for our people to Thrive. As the Sales and Service Director, you will be empowered to demonstrate your customer obsession and passion for retail by creating an in-store experience Like No Other. You will successfully deliver a customer-centric environment to maximise sales and service results.

Key Responsibilities

  • Lead by Example: Personally deliver on our service principles, engaging with customers, driving sales, and building a loyal customer base.
  • Coach and Mentor: Coach and mentor the team to provide expert knowledge and seamless solutions.
  • Visible Leadership: Be visibly present on the selling floor, leading by example and inspiring the team to create warm connections.
  • Collaboration: Work collaboratively with the store teams and build strong relationships with stakeholders.
  • Commercial Awareness: Look for opportunities for improvement while being commercially aware.
  • Stock Management: Work collaboratively with the VM and Logistics teams to ensure the allocated stock is floor-ready within the relevant timeframes.
  • Feedback and Improvement: Identify areas of opportunities for feedback to the Merchandise team.
  • Stock Loss Awareness: Maintain stock loss awareness by working closely with the sell and support teams to mitigate loss by ensuring proactive measures are implemented.
  • Leadership Skills: Have strong coaching skills, including experience leading teams and empowering others to achieve results.
  • Passion for Retail: Have a demonstrated passion for retail and a desire to provide great customer service.
  • Solutions-Focused: Have a solutions-focused mindset and the ability to provide innovation and effective customer solutions.
  • Team Motivation: Have a proven ability to motivate and lead teams and inspire an in-store experience Like No Other.
  • Merchandising and Selling Skills: Have relevant merchandising and selling skills and key product awareness.
  • Communication Skills: Have strong written, listening and spoken communication skills.
  • Adaptability: Are flexible and adaptable to a fast-paced and evolving environment.

Why Work for Us?

  • Competitive Remuneration: A competitive remuneration package, including an annual bonus incentive.
  • Employee Discounts: Generous employee discounts across David Jones brands.
  • Birthday Leave: An additional day of leave for your birthday.
  • Supportive Environment: A supportive, flexible and engaging environment that will support personal/professional development.
  • Community Partnerships: Opportunities to support community partnerships across our Corporate Social Responsibility program.
  • Sustainable Practices: Be a member of a company committed to sustainable practices.
  • Ongoing Training: Ongoing training and development to pursue individual ambitions.

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