Sales and Service Director

7 days ago

Perth, Western Australia David Jones Full time

About the Role

At David Jones, we're committed to creating inspired careers that allow our people to thrive. As the Sales and Service Director, you'll be empowered to demonstrate your customer obsession and passion for retail by creating an in-store experience that exceeds expectations. You'll successfully deliver a customer-centric environment to maximize sales and service results.

The successful candidate will be a dedicated people leader, expected to lead by example and coach the team to provide expert knowledge and seamless solutions. They will demonstrate the ability to establish and maintain excellent stakeholder relationships, with the ability to engage people across the business.

Key Responsibilities

  • Lead by example by personally delivering on our service principles, engaging with customers, driving sales, and building a loyal customer base.
  • Coach and mentor the team to provide expert knowledge and seamless solutions.
  • Be visibly present on the selling floor, leading by example and inspiring the team to create warm connections.
  • Work collaboratively with the store teams and build strong relationships with stakeholders.
  • Look for opportunities for improvement while being commercially aware.
  • Work collaboratively with the Visual Merchandising and Logistics teams to ensure the allocated stock is floor-ready within the relevant timeframes.
  • Identify areas of opportunities for feedback to the Merchandise team.
  • Maintain stock loss awareness by working closely with the sales and support teams to mitigate loss by ensuring proactive measures are implemented.

Requirements

  • Strong coaching skills, including experience leading teams and empowering others to achieve results.
  • Demonstrated passion for retail and a desire to provide great customer service.
  • Solutions-focused mindset and the ability to provide innovation and effective customer solutions.
  • Proven ability to motivate and lead teams and inspire an in-store experience that exceeds expectations.
  • Relevant merchandising and selling skills and key product awareness.
  • Strong written, listening, and spoken communication skills.
  • Flexibility and adaptability to a fast-paced and evolving environment.

Why Work for Us?

  • A competitive remuneration package, including an annual bonus incentive.
  • Generous employee discounts across David Jones brands.
  • An additional day of leave for your birthday.
  • A supportive, flexible, and engaging environment that will support personal and professional development.
  • Opportunities to support community partnerships across our Corporate Social Responsibility program.
  • Be a member of a company committed to sustainable practices.
  • Ongoing training and development to pursue individual ambitions.

About Us

Since 1838, David Jones has been a leader in fashion and lifestyle. Our vision is to inspire like no other, and we're committed to creating a social centre that inspires and creates lasting memories for our customers. Our Thriving cultural pillars inspire our people to deliver on our vision and purpose. We are customer-obsessed, curious to understand and dedicated to delighting our customers with seamless solutions as one team. We care for our people, customers, partners, and community by creating inclusive environments through belonging and respect. We empower with implied trust to act with integrity, value our unique skills, and be accountable for our decisions. We constantly seek innovative ways of improving, changing, and exploring ways that we can inspire.

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