Client Implementation Manager
7 days ago
Overview:
Avetta's innovative SaaS platform links top-tier organizations with qualified suppliers, contractors, and vendors, providing unparalleled visibility through cloud technology and expert insights to enhance supply chain risk management and compliance. Our software, utilized by over 100,000 active clients across more than 100 countries, supports sustainable growth for businesses and their supply chains across diverse industries.
As a key player in client engagement, the Implementation Project Manager oversees the entire implementation process from initiation to completion. This role serves as a primary point of contact for clients, ensuring they receive expert guidance and support throughout their journey with Avetta.
Key Responsibilities:
- Lead the comprehensive implementation process for new clients and expansions for existing clients.
- Facilitate and conduct the initial client kick-off meeting, typically in person.
- Ensure accuracy and completeness of client configuration and business requirements documentation, securing necessary approvals including user acceptance testing.
- Establish, manage, and achieve project plan objectives while adhering to internal processes and timelines to meet both client and Avetta expectations.
- Present and implement best practice workflows tailored to client needs, aligning their internal processes with the Avetta platform.
- Actively engage in and oversee the contractor/supplier onboarding process, maintaining communication with all stakeholders.
- Differentiate between standard and non-standard configuration use cases.
- Confirm that internal testing of configurations and developed functionalities is completed successfully.
- Serve as a subject matter expert (SME) on implementation processes, workflows, timelines, and industry best practices.
- Continuously assess and enhance both new and existing client implementation processes and procedures.
- Provide constructive product feedback regarding client requirements, product limitations, and potential enhancements to the product management team.
- Maintain and update all implementation project resource documentation.
- Offer mentorship and coaching to fellow Implementation Project Managers and assist in training new team members.
Required Skills:
- Client-centric approach to service delivery.
- Exceptional communication skills, including interpersonal, written, and public speaking.
- Strong organizational abilities with the capacity to manage multiple projects and clients simultaneously.
- Outstanding customer service skills for both internal and external clients.
- Proven leadership capabilities, fostering teamwork and creative problem-solving.
- Proficient in technology with the ability to convey complex concepts effectively.
- Meticulous attention to detail, particularly in monitoring data and analyzing reports related to contractor/supplier performance, client satisfaction, and user adoption.
- Strong time management and organizational skills.
- Ability to hold team members accountable, ensuring adherence to deadlines and escalation processes.
- Skilled in analyzing and refining current processes and protocols, with the ability to adapt to changes in a dynamic global business environment.
- Capability to identify, engage, and manage essential resources, including personnel and financial assets.
Minimum Qualifications:
- Bachelor's degree in a technical field is preferred.
- Project Management Professional (PMP) certification or similar is advantageous.
- Equivalent experience may be considered.
- A minimum of 3 years of project management experience in the software or SaaS industry is required.
- Experience with project management software such as MS Project, Jira, or equivalent is necessary.
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