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Session Leader

2 months ago

Bendigo, Victoria, Australia Australian Red Cross Lifeblood Full time
About the Role

We are seeking a highly skilled and experienced Session Leader to join our team at the Bendigo Donor Centre. As a key member of our operations team, you will be responsible for providing operational oversight and ensuring the end-to-end donation experience runs efficiently with no compromise on quality or safety.

Key Responsibilities
  • Provide direction, inspiration, and support for your team to achieve common goals and foster team effectiveness.
  • Manage tough issues with respect and maintain a positive and supportive work environment.
  • Develop and coach teams to achieve high levels of performance and quality.
  • Act as the first point of contact for any complex donor assessments and provide clinical oversight to the team to ensure phlebotomy success.
  • Uphold our high safety and quality standards and ensure compliance with all relevant regulations and policies.
Requirements
  • Leadership experience with the ability to coach and provide performance feedback.
  • Outstanding interpersonal skills with the ability to build a warm connection with donors.
  • Collaborative nature with a strong sense of teamwork and a willingness to work in a diverse and inclusive environment.
  • Digital and technical aptitude with the ability to adapt to new systems and technologies.
  • Ability to thrive in a fast-paced and dynamic environment with a focus on delivering high-quality results.
What We Offer
  • A range of salary packaging benefits including the option to package up to $15,900 of your salary.
  • Ability to purchase additional annual leave.
  • Discounted private health cover with fantastic corporate benefits.
  • Discounted access to 1,430+ gyms and pools across Australia.
  • Employee Assistance Program; free, 24/7, and confidential health, safety, and wellbeing support.
  • Discounts and benefits with selected retail outlets, department stores, attractions, travel, cinemas, restaurants, eyewear, and more.