Superannuation Administrator

4 weeks ago


Wollongong, New South Wales, Australia MERCER Full time

Superannuation Administrator

Mercer is seeking a skilled Superannuation Administrator to join their Client and Member Services team in the Wollongong office. As a key member of the team, you will be responsible for maintaining member/employer/adviser account details and processing superannuation administration functions.

Key Responsibilities:

  • Maintain accurate and up-to-date member/employer/adviser account details within Mercer's operating systems.
  • Process transactions across multiple functions, either manually or electronically, to ensure timely and accurate information is provided to members/employers/advisers.
  • Investigate and resolve exceptions, gather information to assist with the management of escalations, incidents, and complaints, and initiate and act as a point of contact with internal and external stakeholders.
  • Cooperate and communicate across teams to improve outcomes for internal/external stakeholders and maintain records systems to ensure the accurate, timely, and safe storage of information.
  • Prepare written correspondence that is well-structured and easy to follow.

Requirements:

  • Experience working in administration, preferably in the superannuation industry.
  • Sound problem-solving skills and initiative, with the ability to manage own workload within a high-volume environment.
  • Excellent communication and customer service skills, with a high attention to detail.

About Mercer:

Mercer is a global company and world leader in Financial Services, committed to creating a diverse, inclusive, and flexible work environment. We aim to attract and retain the best people and offer a range of health, wealth, and lifestyle benefits.



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