Service Delivery Expert

2 weeks ago

Adelaide, South Australia beBeeDeployment Full time $65,000 - $70,000

Service Delivery Expert

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This role focuses on ensuring the efficient delivery of services to customers. The ideal candidate will possess strong organizational and communication skills, with experience in a similar field.

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Key Responsibilities:

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  • Manage deployment forecast accuracy and technician workload planning to optimize service delivery.\
  • Evaluate and coordinate technical assistance requests with the Service Technical Support team for timely resolution.\
  • Create and manage reactive and breakdown jobs in the DFSD system to ensure seamless operations.\
  • Review and approve quoted works within the DFSD system to maintain quality standards.\
  • Manage technician service reports and job completion in the DFSD system to track performance.\
  • Coordinate with Regional Service Managers and Technicians for accurate service reporting and customer satisfaction.\
  • Process Purchase Orders and manage goods receipt and ordering in the accounting system to ensure financial compliance.\
  • Generate uniform and PPE orders for the Operations Group to support operational efficiency.\
  • Provide administrative support, attend meetings, and ensure customer satisfaction and compliance with internal processes.\

Requirements:

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Strong communication and organizational skills are essential for this role. The ideal candidate will have experience in a similar field and be able to work effectively in a fast-paced environment.

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