Service Delivery Expert

3 days ago

Adelaide, South Australia beBeeCustomerCentric Full time $150,000 - $200,000
Job Opportunity

We are seeking a skilled Service Delivery Manager to join our team. This role is responsible for ensuring high levels of customer satisfaction through the delivery of quality services in accordance with contractual agreements.

About the Role

This position requires a strong understanding of service management methodologies, processes and industry standards, including ITIL framework. The ideal candidate will have a proven track record of delivering excellent customer service and building strong relationships with stakeholders.

  • Familiarity with technical concepts and frameworks.
  • Broad and deep understanding of technical infrastructure projects and related technology dependencies.
  • Demonstrated experience of contract, commercial and financial concepts.
Key Responsibilities

The successful candidate will be accountable for governance across all areas of a service(s), including service management, incident and change management, continual service improvement and customer satisfaction. They will also play a key role in ensuring the highest level of operational service delivery.

  1. Ensure customer satisfaction is high by providing quality services delivered to customers in accordance with contracts.
  2. Provide a single point of contact for customers in relation to the provision of contracted services.
  3. Align customers' requirements and expectations with our service levels.
Requirements

To succeed in this role, you will need:

  • A passion for delivering great service to customers.
  • Excellent customer relationship building and management skills with strong influencing and persuasive ability.
  • Ability to manage towards positive solutions by bringing people and teams together to find outcomes-based solutions.
  • Proven negotiating and commercial contract skills with the aptitude to ensure win/win situations for all parties through strong business acumen.
  • Pragmatic approach to problem solving with the ability to work on complex issues through analysis of situations, variables, or data.
What We Offer

We offer a collaborative and dynamic work environment that values employee growth and development. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

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