Customer Value Expert

3 weeks ago


Townsville City Center, Queensland, Australia Bupaoptical Full time
About the Role

We're seeking a skilled Customer Value Specialist to join our team at Bupa. As a key member of our customer-facing team, you'll play a vital role in delivering exceptional customer experiences and driving business growth.

Key Responsibilities
  • Provide personalized recommendations for health and wellbeing products to customers, highlighting the value and benefits of each solution.
  • Develop and maintain relationships with customers, community groups, and local businesses to promote the Bupa brand and products.
  • Assist existing customers with day-to-day transactions, ensuring they understand the full value of their health insurance product.
  • Identify and address customer concerns, providing solutions and educating members on available benefits.
What You'll Enjoy

As a Customer Value Specialist at Bupa, you'll enjoy a dynamic and supportive work environment, with opportunities for career development and growth. You'll be part of a team that's passionate about delivering exceptional customer experiences and making a positive impact on people's lives.

We're committed to supporting our employees' health, wellbeing, and career aspirations through our comprehensive global health and wellbeing program, Viva Healthier and Happier. This includes access to training, e-Learning, and on-the-floor product knowledge training, as well as our state-of-the-art knowledgebase, 'Know-It'.

We're an equal opportunity employer, committed to ensuring equality in recruitment, development, retention, and promotion of staff. We encourage people from all backgrounds to apply and celebrate the diversity of our team.


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