Customer Service Manager

2 weeks ago

Townsville City Center, Queensland, Australia Myer Full time
About the Role

As the Customer Service Manager at Myer Townsville, you will be responsible for leading the Service & Selling teams to success by delivering superior customer service and making profitable sales. You will champion our Customer First Strategy, manage day-to-day operations, and drive sales.

Key Responsibilities
  • Manage the daily activities of your team and business to drive financial performance
  • Optimise the productivity of the team by leveraging workforce management
  • Drive high performance, customer-focused service and selling culture through role modelling, communication, feedback, and recognition
  • Maximise the team's service and selling activities by effective management and delegation to minimise operational activities
  • Lead, empower, and inspire your team with a consistent focus on developing the next generation of Myer leaders
  • Maximise time spent on the selling floor to lead and manage the business, understand the customer, coach, and support the team, and embed new initiatives and ways of operating
About You
  • Previous experience as a retail manager, area manager, or similar
  • People leadership skills with a 'hands-on' approach are essential
  • Demonstrated ability to lead a team to achieve sales and meet KPIs
  • Experience in performance management will be highly regarded
  • Superior customer service and selling skills
  • Strong retail, financial, and business acumen
  • Excellent time management skills with the ability to work independently on prioritising and meeting deadlines
About Myer

Myer is a place for finding life-long friendships, a safe space with a big heart. Here, you're encouraged to be yourself, share your ideas, and are entrusted to deliver your very best. Some might even say it feels like being 'right at home'. As a valued Team Member, you'll experience life's special moments fully, with balance and flexible options to get you to where you want to be.

We're committed to helping you thrive and flourish. The future lies in your hands. Welcome Home.

  • Customer Service Manager

    3 weeks ago

    Townsville City Center, Queensland, Australia Myer Full time

    About the RoleAs the Customer Service Manager at Myer, you will be responsible for leading a team of Service and Selling professionals to deliver exceptional customer experiences and drive sales growth.Key ResponsibilitiesManage the daily activities of your team to drive financial performance and optimize productivityDevelop and implement strategies to drive...

  • Customer Service Manager

    1 week ago

    Townsville City Center, Queensland, Australia Myer Full time

    About the RoleAs the Customer Service Manager at Myer, you will be responsible for leading the Service and Selling teams to success by delivering superior customer service and making profitable sales. You will champion our Customer First Strategy, manage day-to-day operations, and drive sales.Key ResponsibilitiesManage the daily activities of your team and...

  • Customer Service Manager

    4 weeks ago

    Townsville City Center, Queensland, Australia Myer Full time

    About the RoleAs the Customer Service Manager at Myer Townsville, you will be responsible for leading the Service and Selling teams to success by delivering superior customer service and making profitable sales.Key ResponsibilitiesChampion the Customer First Strategy and manage day-to-day operations to drive sales and team performance.Lead and mentor teams...

  • Customer Service Manager

    3 weeks ago

    Townsville City Center, Queensland, Australia Myer Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Service Manager to join our leadership team at Myer Townsville.As a key member of our leadership team, you will be responsible for championing our Customer First Strategy, managing day-to-day operations, and driving sales.You will lead and mentor teams across various departments, ensuring...

  • Customer Service Manager

    1 month ago

    Townsville City Center, Queensland, Australia Myer Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Service Manager to join our leadership team at Myer Townsville.As a key member of our leadership team, you will be responsible for championing our Customer First Strategy, managing day-to-day operations, and driving sales.You will lead and mentor teams across various departments, ensuring...

  • Customer Service Manager

    4 weeks ago

    Townsville City Center, Queensland, Australia Myer Full time

    About the RoleAs the Customer Service Manager at Myer, you will be responsible for leading a team of Service and Selling professionals to deliver exceptional customer experiences and drive sales growth.Key ResponsibilitiesManage the daily activities of your team to drive financial performance and optimize productivityDevelop and implement strategies to...

  • Customer Service Manager

    3 weeks ago

    Townsville City Center, Queensland, Australia Myer Full time

    About the RoleAs the Customer Service Manager at Myer, you will be responsible for leading a team of Service and Selling professionals to deliver exceptional customer experiences and drive sales growth.Key ResponsibilitiesManage the daily activities of your team to drive financial performance and optimize productivityDevelop and implement strategies to drive...

  • Customer Service Manager

    2 weeks ago

    Townsville City Center, Queensland, Australia Myer Full time

    About the RoleAs the Customer Service Manager at Myer, you will be responsible for leading a team of Service and Selling professionals to deliver exceptional customer experiences and drive sales growth.Key ResponsibilitiesManage the daily activities of your team to drive financial performance and optimize productivityDevelop and implement strategies to drive...

  • Customer Service Manager

    3 weeks ago

    Townsville City Center, Queensland, Australia Myer Full time

    About the RoleAs the Customer Service Manager at Myer, you will be responsible for leading a team of Service and Selling professionals to deliver exceptional customer experiences and drive sales growth.Key ResponsibilitiesManage the daily activities of your team to drive financial performance and optimize productivityDevelop and implement strategies to drive...

  • Customer Service Manager

    1 month ago

    Townsville City Center, Queensland, Australia Myer Full time

    About the RoleAs the Customer Service Manager at Myer, you will be responsible for leading a team of Service and Selling professionals to deliver exceptional customer experiences and drive sales growth.Key ResponsibilitiesManage the daily activities of your team to drive financial performance and optimize productivityDevelop and implement strategies to...

  • Customer Service Manager

    2 weeks ago

    Townsville City Center, Queensland, Australia Myer Full time

    About the RoleAs the Customer Service Manager at Myer, you will be responsible for leading a team of Service and Selling professionals to deliver exceptional customer experiences and drive sales growth.Key ResponsibilitiesManage the daily activities of your team to drive financial performance and optimize productivityDevelop and implement strategies to...

  • Customer Service Manager

    4 weeks ago

    Townsville City Center, Queensland, Australia Myer Full time

    About the RoleAs a Customer Service Manager at Myer, you will be responsible for leading a team of sales and service professionals to deliver exceptional customer experiences and drive sales growth.Key ResponsibilitiesManage the daily activities of your team to drive financial performanceOptimise the productivity of the team by leveraging workforce...

  • Customer Service Manager

    4 days ago

    Townsville City Center, Queensland, Australia Myer Full time

    About the Role:As the Customer Service Manager at Myer Townsville, you will be responsible for leading the Service & Selling teams to success by delivering superior customer service and making profitable sales.Key Responsibilities:Manage the daily activities of your team and business to drive financial performanceOptimise the productivity of the team by...

  • Customer Service Manager

    2 months ago

    Townsville City Center, Queensland, Australia Myer Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Service Manager to join our leadership team at Myer Townsville.As a key member of our leadership team, you will be responsible for leading and managing Service & Selling teams to deliver exceptional customer service and drive profitable sales.Key Responsibilities:Champion our Customer...

  • Customer Service Manager

    4 days ago

    Townsville City Center, Queensland, Australia Myer Full time

    About the Role:As a Customer Service Manager at Myer, you will be responsible for leading the Service & Selling teams to success by delivering superior customer service and making profitable sales.Key Responsibilities:Manage the daily activities of your team and business to drive financial performanceOptimise the productivity of the team by leveraging...

  • Customer Service Manager

    2 months ago

    Townsville City Center, Queensland, Australia Myer Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Service Manager to join our leadership team at Myer Townsville.As a key member of our leadership team, you will be responsible for leading and managing Service & Selling teams to deliver exceptional customer service and drive profitable sales.Key Responsibilities:Champion our Customer...

  • Customer Service Manager

    1 day ago

    Townsville City Center, Queensland, Australia Myer Full time

    About the Role:As a Customer Service Manager at Myer, you will be responsible for leading the Service & Selling teams to success by delivering superior customer service and making profitable sales.Key Responsibilities:Champion the Customer First Strategy and manage day-to-day operationsDrive sales and lead team performanceManage, lead, and mentor teams...

  • Customer Service Ambassador

    3 weeks ago

    Townsville City Center, Queensland, Australia Lendlease Full time

    Customer Service RepresentativeLendlease is a leading property and infrastructure group, committed to creating exceptional customer experiences. We are seeking a skilled Customer Service Representative to join our team at our Centre in Shoreline - Redland Bay.About the RoleThis is a critical role that requires a strong understanding of customer service...

  • Customer Service Ambassador

    2 weeks ago

    Townsville City Center, Queensland, Australia Lendlease Full time

    Customer Service RepresentativeLendlease is a leading property and infrastructure group, committed to creating exceptional customer experiences. We are seeking a skilled Customer Service Representative to join our team at our Centre in Shoreline - Redland Bay.About the RoleThis is a critical role that requires a strong understanding of customer service...

  • Customer Service Ambassador

    3 weeks ago

    Townsville City Center, Queensland, Australia Lendlease Full time

    Customer Service RepresentativeLendlease is a leading property and infrastructure group, committed to creating exceptional customer experiences. We're seeking a skilled Customer Service Representative to join our team at Shoreline - Redland Bay.About the RoleThis is a critical role that requires a strong understanding of customer service principles and...