Customer Service Manager

3 weeks ago

Townsville City Center, Queensland, Australia Myer Full time
About the Role

We are seeking a highly skilled and experienced Customer Service Manager to join our leadership team at Myer Townsville.

As a key member of our leadership team, you will be responsible for championing our Customer First Strategy, managing day-to-day operations, and driving sales.

You will lead and mentor teams across various departments, ensuring they have the skills and knowledge to deliver exceptional customer service and drive sales.

Key Responsibilities
  • Manage the daily activities of your team and business to drive financial performance
  • Optimise the productivity of the team by leveraging workforce management
  • Drive high performance, customer-focused service and selling culture through role modelling, communication, feedback, and recognition
  • Maximise the team's service and selling activities by effective management and delegation to minimise operational activities
  • Lead, empower, and inspire your team with a consistent focus on developing the next generation of Myer leaders
  • Maximise time spent on the selling floor to lead and manage the business, understand the customer, coach, and support the team, and embed new initiatives and ways of operating
About You
  • Previous experience as a retail manager, area manager, or similar
  • People leadership skills with a 'hands-on' approach are essential
  • Demonstrated ability to lead a team to achieve sales and meet KPIs
  • Experience in performance management will be highly regarded
  • Superior customer service and selling skills
  • Strong retail, financial, and business acumen
  • Excellent time management skills with the ability to work independently on prioritising and meeting deadlines
About Myer

Myer is a place where you can be yourself, share your ideas, and deliver your best. We're a team that values diversity, inclusivity, and work-life balance.

We're committed to helping you thrive and flourish in your career, with opportunities for growth, development, and recognition.

Join us and become a leader within one of Australia's most-loved department stores.

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