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Customer Service Representative
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Member Engagement Consultant in Townsville. As a key member of our team, you will be responsible for delivering exceptional customer service experiences for our members, providing tailored solutions across a range of assistance, insurance, and banking products and services.
Key Responsibilities- Provide personalized support to members, addressing their queries and concerns in a timely and professional manner.
- Develop and maintain strong relationships with members, understanding their needs and preferences to deliver tailored solutions.
- Work collaboratively with colleagues to achieve team goals and objectives, sharing knowledge and best practices to drive excellence.
- Stay up-to-date with product and service offerings, ensuring accurate information is provided to members.
We are looking for an individual who is passionate about delivering exceptional customer service, with a strong desire to help others. You will be a team player, with excellent communication and interpersonal skills, able to build meaningful relationships with colleagues and members.
You will be eager to learn, happy to deal with members face-to-face and via phone, and have a can-do attitude. Strong written, verbal, and communication skills are essential for this role.
Why RACQ?RACQ is a leading provider of insurance, banking, and assistance services, with a strong commitment to customer satisfaction and community involvement. As a member of our team, you will have access to a range of benefits, including flexible working arrangements, professional development opportunities, and a comprehensive employee assistance program.
We are proud to be a diverse and inclusive workplace, committed to creating a culture that values and respects the contributions of all employees. We encourage applications from candidates from diverse backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disabilities, and those from culturally and linguistically diverse backgrounds.
What We Offer- A competitive rate of pay, with opportunities for career progression and professional development.
- A comprehensive employee benefits package, including flexible working arrangements, paid volunteer leave, and access to a range of employee assistance programs.
- A dynamic and supportive work environment, with opportunities to work collaboratively with colleagues and contribute to the success of our organization.
