Dispute Resolution Specialist

2 weeks ago

Brisbane, Queensland, Australia beBeeDispute Full time $110,000 - $140,000
Job Description

Role Overview:

We are seeking a seasoned Dispute Resolution Professional to fill this key position. This individual will be responsible for managing and resolving client disputes and complaints in a fair, efficient, and timely manner.

Key Responsibilities:
  • Manage end-to-end disputes by receiving, evaluating, and managing a caseload of client complaints through internal channels and the Australian Financial Complaints Authority (AFCA) portal.
  • Conduct thorough investigations by reviewing documents and collaborating with internal and external stakeholders.
  • Provide expertise and make recommendations based on internal policies, relevant legislation, industry guidelines, and past AFCA decisions.
  • Act as AFCA liaison, leading all formal responses and submissions to ensure regulatory timeframes are met.
  • Participate in negotiations and manage conciliation calls, case conferences, and negotiations to resolve disputes.
  • Ensure compliance with ASIC Regulatory Guide 271 (RG 271) and other relevant legal and industry frameworks.

Requirements:

  • Proven experience in a dispute resolution or complaints handling role within the financial services industry.
  • Strong understanding of legal principles, industry codes, and ASIC Regulatory Guide 271 (RG 271).
  • Excellent written and verbal communication skills, with the ability to prepare clear, concise, and persuasive submissions.
  • Strong analytical and problem-solving skills, with the ability to conduct detailed investigations.
  • Exceptional organizational skills and the ability to manage a high-volume caseload efficiently.
What We Offer:
  • Fully stocked kitchen, breakfast, lunch foods, unlimited fresh fruit, and snacks.
  • Weekly catered lunches and in-house barista service.
  • Unlimited fee-free trading opportunities.
  • Career growth, training, mentorship, and development programs.
  • Social activities and regular breaks.

  • Dispute Resolution Specialist

    2 weeks ago

    Brisbane, Queensland, Australia beBeeLitigation Full time $150,000 - $230,000

    Dispute Resolution SpecialistThis reputable organization consistently achieves exceptional results, with a highly respected dispute resolution practice that attracts high-end work through its elite corporate and commercial teams.As a Dispute Resolution Specialist, you will have the opportunity to work on complex cases, developing your skills in negotiation,...

  • Dispute Resolution Specialist

    2 weeks ago

    Brisbane, Queensland, Australia beBeeDispute Full time $120,000 - $160,000

    Dispute Resolution SpecialistWe are seeking a highly skilled Dispute Resolution Specialist to join our team. As a key member of our disputes and insolvency department, you will play a crucial role in managing dispute resolution and insolvency matters from start to finish.Key Responsibilities:Conduct thorough research to identify potential solutions and draft...

  • Dispute Resolution Specialist

    2 weeks ago

    Brisbane, Queensland, Australia beBeeDisputeResolution Full time $150,000 - $180,000

    Job DescriptionAs a dispute resolution expert, you will lead and develop a team of specialists to achieve fair and efficient resolutions of customer complaints through our internal dispute resolution process. You will manage the day-to-day operations of the IDR team handling general insurance complaints.Responsibilities include coaching and developing the...

  • Dispute Resolution Specialist

    1 week ago

    Brisbane, Queensland, Australia beBeedisputes Full time $62,562 - $84,465

    Dispute Resolution SpecialistWe are seeking a highly skilled Dispute Resolution Specialist to join our team. In this role, you will play a key part in resolving customer disputes efficiently and effectively.The ideal candidate will have excellent communication skills, be able to work independently, and possess a strong analytical mind.Key...

  • Dispute Resolution Specialist

    2 weeks ago

    Brisbane, Queensland, Australia beBeeDispute Full time $100,000 - $140,000

    Job Title: Dispute Resolution Specialist">Job Summary:">We are seeking a skilled and experienced dispute resolution specialist to join our team. The ideal candidate will have a proven track record in managing and resolving disputes in a commercial, regulatory, and reputational context.">The successful candidate will be responsible for investigating...

  • Dispute Resolution Specialist

    1 week ago

    Brisbane, Queensland, Australia beBeeDispute Full time $90,000 - $120,000

    Dispute Resolution Specialist RoleThis specialist is responsible for managing end-to-end disputes, including receiving, evaluating, and resolving client complaints in a timely manner.Investigate cases thoroughly, reviewing documents and collaborating with internal and external stakeholders to gather evidence.Provide recommendations and determinations based...

  • Dispute Resolution Specialist

    2 weeks ago

    Brisbane, Queensland, Australia beBeeDispute Full time $70,000 - $105,000

    Job Summary:\We are seeking a skilled Dispute Resolution Specialist to join our team. This role involves managing investigations and responses to customer disputes, ensuring that all communication meets compliance and legal requirements.\The ideal candidate will have excellent problem-solving and decision-making skills, with the ability to navigate complex...

  • Dispute Resolution Specialist

    2 weeks ago

    Brisbane, Queensland, Australia beBeeDispute Full time $87,180 - $108,490

    Dispute Resolution SpecialistThe role is to manage the investigation and response to customer disputes, ensuring that all communication meets legal requirements. To provide support and advice to internal stakeholders on a case-by-case basis.Manage verbal and written customer disputes and AFCA referrals.Achieve performance benchmarks for dispute resolution...

  • Dispute Resolution Specialist

    2 weeks ago

    Brisbane, Queensland, Australia beBeeDisputeResolution Full time $90,000 - $130,000

    Job Title: Dispute Resolution SpecialistAbout the RoleWe are seeking an experienced and skilled Dispute Resolution Specialist to join our team. As a key member of our operations, you will be responsible for managing client disputes and complaints in a fair and efficient manner.In this role, you will be the primary contact for all client disputes and...

  • Dispute Resolution Specialist

    2 weeks ago

    Brisbane, Queensland, Australia beBeeLitigation Full time $70,000 - $109,000

    Dispute Resolution SpecialistKey Responsibilities:Provide administrative support to solicitors in the Disputes & Insolvency team;Manage timelines for litigated work, ensuring deadlines are met and tasks completed;Compile monthly reports for a significant government client;Conduct legal research and gather relevant information;Organize case files, maintaining...