Claims Resolution Specialist

6 days ago


Canberra, ACT, Australia beBeeCustomer Full time $90,000 - $120,000

As a contact centre professional, you will play a vital role in handling inbound calls from claimants regarding their claims or the claims process.

Key Responsibilities:
  • Take inbound calls from claimants and respond to their inquiries
  • Liaise with relevant stakeholders to gather information and resolve claims
  • Follow-up with claimants around outstanding information and provide updates on the status of their claims
Requirements:
  • Experience working within life insurance environment with a focus on claims resolution
  • Strong understanding of the life insurance claims process and its complexities
  • Superior customer service skills and ability to work effectively as part of a team


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