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Dedicated Claims Resolution Specialist
2 weeks ago
The Claims Management Group is a key contributor to delivering an effective, fully funded and sustainable workers' compensation scheme for the Australian Public Service.
Our team works with employers and employees to identify and target strategies that facilitate early and sustainable return to work or recovery at work. We perform critical financial and administrative services to support claims transactions.
The Financial and Client Services team operates under two sub teams: Income Support and Financial and Client Services. The Income Support team is responsible for all functions related to incapacity payments, including determining incapacity, payment of incapacity, and recovery of overpayments.
The Financial and Client Services team is responsible for undertaking various administrative claim functions, such as provider payment processing, document processing, and taking calls for the contact centre.
Key Responsibilities:
- Providing client support functions, including handling claims calls received through the Claims Contact Centre.
- Administrative and processing tasks, including non-complex provider payment processing.
- Accurate receipting and classification of claim documentation.
- Contributing to the achievement of key performance indicators for the Financial and Client Services team.
The role reports to the Senior Claims Payment Services Officer or the Senior Client Services Officer.
Income Administration Officer Role Overview:
This role is responsible for providing timely and accurate incapacity processing activities. This can include determining simple normal weekly earnings/hours, processing Claim for Time off Work forms, supporting debt recovery functions, or assisting in payments for claimants.
The Income Administration Officer will undertake incapacity tasks within required timeframes and compliant with set procedures and provide accurate receipting and recording of agency records.
They will contribute to the achievement of key performance indicators for the Income Support team.
The role reports to the Senior Income Support Assessment Officer or the Senior Income Assurance Officer or Senior Income Support Payment and Recoveries Officer.
Eligibility and Specific Conditions of Employment:
- Character clearance (police records check).
- Health clearance.
- Six months probationary period for new engagements.
- Security Clearance: Baseline.
How to Apply:
Please review the Job Information Pack below and provide a statement of claims with your responses outlining what you could bring to this position including your skills, experience, and knowledge relevant to the job specific capabilities and role.
