Health Sector Complaints Manager

6 days ago

Brisbane, Queensland, Australia beBeeComplaints Full time $64,000 - $88,000

Job Summary:

An exciting opportunity has arisen in the health sector for a Complaints Officer to join our National Complaints team.

The role involves managing and coordinating complaints received by the Agency, providing helpdesk support, and escalating issues to Senior Complaints Officers as necessary.

You will be responsible for managing complex and sensitive complaints, drafting Executive and Ministerial correspondence, briefs and reports, and developing detailed reporting on complaint trends.

This is an initial 12 month contract, with a possible extension.

About You:

We are looking for someone with proven experience in managing complex or sensitive complaints, including ministerial and executive correspondence and briefs.

You should have strong written and oral communication skills, with the ability to adapt and negotiate in a flexible and rapidly changing environment.

Experience working with people with disability or lived experience of disability is highly desirable.

Required Skills and Qualifications:

  • Proven experience in managing complex or sensitive complaints
  • Strong written and oral communication skills
  • Ability to adapt and negotiate in a flexible and rapidly changing environment
  • Experience working with people with disability or lived experience of disability

Benefits:

This is an exciting opportunity to work in a dynamic and challenging environment, with the potential for professional growth and development.

Key Performance Indicators:

Manage and coordinate complaints effectively, meeting strict deadlines.

Provide high-quality helpdesk support and assist with the provision of tools, guidance and information to Agency staff.

Escalate issues to Senior Complaints Officers as necessary, ensuring that all complaints are resolved promptly and efficiently.

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