Leadership Opportunity in Premium Customer Experience
2 days ago
We are seeking a seasoned retail or hospitality manager to lead our boutique store in Melbourne's Royal Arcade.
- This is a rare opportunity to drive commercial performance, manage labour and stock effectively, and deliver on sales targets in a high-end customer-focused environment.
- Customer Experience: Lead from the floor to create immersive and memorable moments for every customer.
- Visual & Product Excellence: Ensure impeccable presentation of chocolates, beverages, and merchandising.
- Leadership & Culture: Recruit, train, and develop a passionate team aligned with our values.
- Operational Excellence: Maintain compliance with food safety, OH&S, governance, and cash handling policies.
- Communication: Foster collaboration with other teams and communicate priorities clearly.
- Proven experience in a premium customer-focused environment.
- Possess passion for creating extraordinary customer moments.
- Familiarity with visual merchandising and product storytelling.
- Inspirational leadership that builds trust, develops talent, and celebrates success.
- Strong commercial acumen and ability to drive performance.
- Resilience, curiosity, and a love for continuous improvement.
- An opportunity to lead an iconic boutique in Melbourne's Royal Arcade.
- A fun and inclusive workplace where every individual matters.
- Discounts on Australia's most celebrated handcrafted chocolate.
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