Premium Customer Experience Manager

1 day ago

Melbourne, Victoria, Australia beBeeCustomer Full time $60,000 - $80,000
Key Account Manager

At the heart of this role is the responsibility for delivering exceptional customer experiences and driving sales growth in a high-end, premium environment.

This position offers an unparalleled opportunity to lead by example, managing all aspects of showroom operations and ensuring that every customer interaction is memorable and impactful.


Job Overview

The ideal candidate will possess a unique blend of skills, including strong communication and interpersonal skills, as well as the ability to work autonomously and prioritize tasks effectively.


Responsibilities
  • Develop and implement effective strategies to drive sales growth and customer engagement
  • Provide exceptional customer service and support, guiding customers through a personalized product experience
  • Manage showroom displays and merchandising, maintaining a visually appealing and engaging environment
  • Collaborate with cross-functional teams to drive business results and achieve key performance indicators (KPIs)
  • Stay up-to-date on industry trends and competitor activity, leveraging this knowledge to inform business decisions

Requirements

To be successful in this role, you will require:

  • 2+ years' experience in retail or customer-facing sales
  • Proven track record of driving sales growth and improving customer satisfaction
  • Excellent communication and interpersonal skills, with the ability to build rapport quickly
  • Strong organizational skills, with the ability to prioritize tasks effectively

Benefits
  • Competitive salary and commission structure
  • Ongoing training and development opportunities
  • Opportunities for career progression and advancement
  • Modern, showroom-based role with no weekend work

How to Apply

If you are a motivated and results-driven individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

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