Premium Customer Experience Specialist

4 days ago

Melbourne, Victoria, Australia beBeeCustomerService Full time $60,000 - $90,000

CX Premium Care Consultant role at Veolia Australia and New Zealand. Based in Keysborough, VIC, this is a 12-month fixed-term contract.

You will be the primary point of contact for Premium and National Key Account Customers, delivering exceptional service via voice and written communications. The role leverages your waste collection industry knowledge and customer service skills.

About This Opportunity

We're seeking an experienced CX Professional to join our team on a 12 month fixed term contract. In this role, you'll be the main point of contact for our high-value clients, delivering excellent service through both voice and written communications. This position offers the chance to work with key clients while utilizing your industry expertise and customer service skills.

  • This is a 12 month fixed term contract with potential to extend
  • Attractive remuneration package
  • A close-knit team environment that prioritizes inclusion and collaboration
  • Opportunity to collaborate with and learn from various departments across the business
  • Monthly culture days
  • Free on-site parking

Your Responsibilities

  • Managing incoming tier 1 customer enquiries from Premium Care and National Key Accounts
  • Delivering a First Contact resolution experience for customer inquiries
  • Building and maintaining strong relationships with internal and external stakeholders
  • Managing personal and team cases within specified SLAs
  • Contributing to process improvements and business enhancement initiatives
Requirements

You will need to have:

  • Minimum 3–5 years' experience in customer service, preferably in a contact center environment
  • Proven proficiency with CRM systems, particularly Salesforce and SAP
  • Exceptional written and verbal communication skills
  • Strong problem-solving abilities with a focus on customer satisfaction
Bonus Points

If you also have:

  • Experience working in the waste collection industry
  • Knowledge of Veolia's operations and services
What We Offer

Veolia offers a comprehensive range of benefits designed to help you thrive, including:

  • Generous paid parental leave and paid volunteer days
  • Flexible and hybrid working arrangements
  • Superannuation contributions on unpaid parental leave
  • Fitness Passport and discounted health insurance
  • Employee Assistance Program (Thrive) for you and your family
  • Car allowances, novated leasing, and vehicle discounts
  • Bonus and referral programs, plus employee share plan
  • Ongoing professional development and clear career pathways
How to Apply

Our recruitment process involves several stages and may include assessments and interviews. Please make sure to tailor your application to this specific job description.

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