Technical Account Manager

5 days ago

Sydney, New South Wales, Australia Index Exchange Full time
About Index Exchange

Index Exchange is a global advertising supply-side platform that enables media owners to maximize the value of their content on any screen. As a trusted partner and ally, we connect leading experience makers with the world's largest brands to ensure a quality experience for consumers.

What We're Looking For

We're seeking a highly skilled Technical Account Manager to enhance the performance and efficiency of our top DSP partners in the APAC region. As a key member of our team, you will create and execute strategic plans, optimize integrations, and provide technical support to partners, ensuring scalability and improved performance.

Key Responsibilities
  • Oversee the complete lifecycle of DSP partnerships in APAC from onboarding to integration.
  • Provide day-to-day technical support, troubleshooting issues, and assisting account managers with strategic planning.
  • Act as the main point of contact for technical support, resolving issues, and escalating problems when necessary.
  • Collaborate with commercial counterparts and engage in tickets and threads as required to complete tasks.
  • Contribute to strategic projects and initiatives with commercial stakeholders, offering insights into larger opportunities for the region.
  • Identify ways to improve performance and efficiency, using data-driven analysis for DSPs.
  • Use BI tools to gain an in-depth understanding of data, tables, metrics, KPIs, and raw logs.
  • Regularly review integration health and monitor DSP performance within APAC, flagging issues and resolving problems with partners.
  • Serve as a consultant to strategic APAC DSP partnerships, helping them understand product offerings and achieve business objectives.
  • Develop a deep understanding of Index's product offerings and exchange functions for both DSPs and publishers.
  • Participate in experiments, product releases, and the development of new features on the exchange.
  • Perform required operational tasks for the region and globally as required.
  • Ensure proper maintenance and documentation of partners' unique setups and existing problems/issues.
  • Daily monitoring of Key KPIs and integration health metrics.
  • Travel regionally to connect with team members and clients when required.
  • Act as an escalation point for all issues in APAC, routing problems to the correct teams or resolving them independently.
  • Act as an escalation point for issues occurring in NA/EMEA outside of NA/EMEA working hours.
  • Support the execution and development of team goals and strategic initiatives through project management and creating presentation decks.
Requirements
  • 4-5 years of experience in Solutions Consulting, Technical Account manager, or similar role in the programmatic space, focusing on SSPs and publishers.
  • Bachelor's degree in a related field.
  • Fluent in English and Japanese.
  • Strong leadership skills with a successful track record of managing projects with multiple stakeholders.
  • Creative thinker with the ability to bring innovative solutions to a technical environment.
  • Team player with a positive outlook, contributing to a growing organization.
  • Proven ability to work in a high growth, fast-paced environment with limited processes.
  • Highly motivated self-starter with a proactive and success-driven mindset.
  • Exceptional analytical and consulting skills with experience in SQL.
  • Strong verbal and written communication skills.
  • Extensive knowledge of programmatic advertising (SSPs, DSPs, RTB, publisher and servers, video players, OTT), web and mobile development (HTTP, HTML, CSS, JavaScript, JSON, APIs), and big data/data science is a plus.
Why Join Us

We offer a comprehensive benefits package, including health, dental, and vision plans, paid time off, health days, and personal obligation days, plus flexible work schedules. We also offer competitive retirement matching plans, equity packages, and generous parental leave. Our team is committed to diversity, equity, and inclusion, and we celebrate our differences. We're a global company with a presence in many cities, and we offer remote and virtual work options. Join us and be part of a dynamic team that's shaping the future of advertising.

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