Senior Production Support Specialist

1 day ago


Hawthorn East, Victoria, Australia COLONIAL FIRST STATE Full time
About the Role

We are seeking a highly skilled Senior Production Support Engineer to join our IT Infrastructure division. As a key member of the Production Management Team for EDGE, you will play a critical role in ensuring the smooth functioning of our flagship platform.

Key Responsibilities
  • Incident Management: Investigate and triage defects reported on the Edge platform, following the incident management process for P1 and P2 incidents and driving them to closure.
  • Vendor Collaboration: Coordinate and collaborate with vendors to address incidents, service disruptions, and change implementation effectively.
  • Knowledge Management: Establish and manage a comprehensive knowledge base by creating and organizing knowledge articles.
  • Communication: Provide clear and concise communication for defect resolution timelines, solutions, and other critical information.
Requirements
  • Experience: Proven experience in collaborating with cross-functional teams to deliver technology features across multiple platforms.
  • Agile Delivery: Sound knowledge in agile delivery and mindset, including demonstrated experience playing the Iteration Manager (or equivalent) role.
  • Delivery Partner Management: Strong delivery partner management skills.
  • Industry Experience: Experience in the Wealth Management or Financial Services industry is desirable.
About Colonial First State

At Colonial First State, we value expertise, passion, and diversity. We believe in creating a thriving environment where individuals can flourish, and we are committed to celebrating uniqueness, championing individuality, and supporting a diverse and inclusive workforce.

We offer a range of benefits, including access to our Employer Super, Life Leave, and support with financial services. Our team is dedicated to helping Australians achieve their financial freedom.



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