Senior Production Support Specialist
1 day ago
We are seeking a highly skilled Senior Production Support Engineer to join our IT Infrastructure division. As a key member of the Production Management Team for EDGE, you will play a critical role in ensuring the smooth functioning of our flagship platform.
Key Responsibilities- Incident Management: Investigate and triage defects reported on the Edge platform, following the incident management process for P1 and P2 incidents and driving them to closure.
- Vendor Collaboration: Coordinate and collaborate with vendors to address incidents, service disruptions, and change implementation effectively.
- Knowledge Management: Establish and manage a comprehensive knowledge base by creating and organizing knowledge articles.
- Communication: Provide clear and concise communication for defect resolution timelines, solutions, and other critical information.
- Experience: Proven experience in collaborating with cross-functional teams to deliver technology features across multiple platforms.
- Agile Delivery: Sound knowledge in agile delivery and mindset, including demonstrated experience playing the Iteration Manager (or equivalent) role.
- Delivery Partner Management: Strong delivery partner management skills.
- Industry Experience: Experience in the Wealth Management or Financial Services industry is desirable.
At Colonial First State, we value expertise, passion, and diversity. We believe in creating a thriving environment where individuals can flourish, and we are committed to celebrating uniqueness, championing individuality, and supporting a diverse and inclusive workforce.
We offer a range of benefits, including access to our Employer Super, Life Leave, and support with financial services. Our team is dedicated to helping Australians achieve their financial freedom.
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Senior Production Support Specialist
5 days ago
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Senior Security Analyst
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Senior Security Analyst
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Administrative Support Specialist
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