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Retail Operations Manager

1 month ago

Brisbane, Queensland, Australia RSPCA Qld Full time

RSPCA Queensland is a non-profit organisation dedicated to improving animal welfare in Queensland. As part of our retail operations team, you will play a vital role in achieving our mission.

Role Overview

This exciting opportunity involves leading a thriving op shop store, overseeing daily operations, and managing a team of staff and volunteers. Your primary focus will be on creating a welcoming shopping experience for customers, driving sales, and supporting community donations.

About the Role
  • Represent RSPCA Qld's values and brand by promoting preloved fashion and sustainability within your team.
  • Collaborate with the Op Shop Store Manager and Area Manager to support business goals and objectives.
  • Maintain exceptional customer service standards.
  • Develop and implement effective training programs for volunteers.
  • Drive sales performance to achieve set targets.
  • Oversee and review stock inventory, ensuring optimal product displays.
  • Direct and monitor daily register procedures, maintaining accuracy and efficiency.
  • Manage and periodically review pricing lists to ensure competitiveness.
Requirements and Qualifications
  • A minimum of 2 years' experience in retail leadership, preferably in a similar role.
  • Knowledge of fashion trends and clothing brands.
  • Proven visual merchandising skills, with an eye for detail and creativity.
  • Excellent written and verbal communication skills.
  • Strong organisational skills, with attention to detail and multitasking abilities.
  • Sound computer skills, with proficiency in point-of-sale systems.
  • Ability to work effectively under pressure, meeting deadlines and targets.
  • Supervisory skills, with experience in guiding a small team.
Benefits and Culture
  • Access to employee assistance programs, including counselling and mental health support.
  • Flexible working arrangements, allowing for work-life balance.
  • Paid parental leave, companion animal leave, and study leave policies.
  • On-site parking, free animal adoption options, staff discounts with retailers, and more.
  • Ongoing learning and development opportunities to enhance professional growth.
  • The chance to interact with animals in our care, contributing to their welfare.
  • A sense of purpose, knowing your work has a direct impact on animal welfare.
How to Apply

Please visit Seek and search using the keywords 'Retail Operations Manager', location 'Brassell'. Follow the application instructions, attaching your resume and cover letter.

Successful candidates will undergo a Police Check and may require a pre-employment medical assessment.