AO3 Housing Officer

4 weeks ago

Brisbane, Queensland, Australia Top Office Full time

We are seeking a client-service focused administrator for a temporary AO3 Housing Officer role with a Queensland Government Department located at Buranda.

The focus of the role will be to provide high quality, person-centred social housing and housing assistance services to diverse clients. A background in community services and/or property management is advantageous, and duties include:

  • Assessing property applications and grants, conducting client interviews and making referrals to support service agencies as required.
  • Maintaining property waitlists, allocations and vacancies, ensuring departmental compliance as the lessor in all tenancy arrangements.
  • Assisting with conducting visits to properties and investigating and facilitating the resolution of any tenancy disputes and complaints.
  • Monitoring and managing outstanding arrears, rent assessments, pay deductions and refunds; actioning sundry debts and collections.
  • Managing the maintenance of properties and conducting property inspections.
  • Maintaining accurate client and property records and file notes.

We are looking for the following skills and experience:

  • Customer service experience (face-to-face and via telephone) with a proven ability to build rapport, actively listen, demonstrate empathy and de-escalate challenging customer interactions.
  • Previous administration experience in an office environment with a proven ability to pick up new systems and technology quickly and navigate multiple applications and screens efficiently.
  • Community Services and/or property management experience an advantage.
  • Proven experience and examples of managing your work effectively whilst working in a fast-paced, deadline driven environment.
  • Willingness to embrace new challenges and adapt to change.
  • Well developed, inclusive communication and interpersonal skills that focus on professional, ethical and culturally sensitive behaviour.
  • High level of accuracy and attention to detail with fast and accurate keyboarding skills.
  • Positive attitude and team player approach with experience adapting to different work tasks on a daily basis to support organizational goals.

This role is based at Buranda and the casual hourly rate is $46.84 (casual) plus superannuation. We anticipate an initial duration of 2 months, however, there is a likelihood of extension based on business needs.

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