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Accommodation Booking Coordinator
2 weeks ago
We are seeking a highly skilled Reservation Specialist to join our team.
The Role- Manage all accommodation bookings and inquiries via phone, email, and internal systems.
- Acknowledge reservations into the property management system (PMS).
- Maximise room occupancy and revenue through effective sales techniques.
- Review daily reports to ensure reservations are accurate and follow up on any necessary actions.
- Provide guests with accurate information regarding room types, rates, packages, and hotel facilities.
- Maintain a high level of product knowledge to tailor guest experiences.
- Follow up on special requests and ensure seamless communication between departments.
- Experience executing the reservations function for 4 or 5 star properties.
- Opera PMS, Opera Reservations, and Siteminder experience preferred.
- Strong time management skills.
- Experience managing key customer relationships.
- A competitive pay package.
- Complimentary dry-cleaning for uniforms.
- Hotel discounts through our global alliance program.
- 50% off food and beverages at the hotel's restaurants, bars, and cafe.
- Discounted accommodation across worldwide Pan Pacific Hotels Group properties.
- Ongoing learning and development through our globally recognised online university accredited program in partnership with eHotelier.
- Complimentary duty meal per shift.
- Partner discounts through our Global Hotel Alliance program as well as many other great local benefits.
