Booking Coordinator

Company description:

As an organisation we have a clear focus on how we service and partner with our community, including our strategy of helping the community stay well when at home. Our reputation of community minded, inclusive and progressive is matched to none.

Job description:

Northern Health are seeking applications from motivated and suitably experienced Booking Coordinator to join the Transcultural and Language Services (TALS) team.

Northern Health is the major provider of acute, maternity, sub-acute, mental health, specialist, community and home-based services in Melbourne's rapidly growing outer north.

Services are provided through our five main campuses:

Northern Hospital Epping, Broadmeadows Hospital, Bundoora Centre, Craigieburn Centre, and Kilmore District Hospital. In addition, Mental Health Services are provided at Epping, Broadmeadows, Jacana, Preston, Mill Park and Coburg.

About the Role:

The TALS Booking Coordinator holds a pivotal position in efficiently coordinating interpreting services at Northern Health. Their primary responsibilities include allocating in-house and external resources in line with Northern Health procedures, while also ensuring scheduling the in-house interpreters' shifts, timely communication of interpreter attendance and following up on interpreting agency bookings. With a strong focus on customer service, the Booking Coordinator handles TALS phone calls and email enquiries, providing prompt assistance and delivering operational support to ensure the smooth delivery of interpreting services across all modalities, including onsite, video, and telephone. Additionally, the Booking Coordinator actively contributes to the generation of booking activity reports and works collaboratively with interpreters, interpreting agencies, hospital staff and consumers to maintain a smooth delivery of language services at Northern Health.

To be successful in this role you will have:

• Proven experience in a similar role, preferably in a healthcare or hospital setting.
• Proficiency in relevant computer applications and scheduling software.
• Familiarity with the medical language services profession.
• An understanding of the role of the interpreter in a Culturally and Linguistically Diverse (CaLD) patient health care encounter.
• Familiarity with medical terminology and understanding of healthcare procedures and processes.

Next Steps . . .

If this opportunity sounds like the next step in your career, then we would love to hear from you. Please click on the 'Apply' button and follow the prompts.

For further details, please refer to the Position Description. Alternatively, you can contact David Le, TALS Manager via email

Applications close 2 September 2025

Shortlisting will commence immediately for this vacancy. If an appropriate candidate is sourced, the advertising may close early, thus we advise you to apply right away.

TALS is committed to building a culturally diverse staff to represent the populations we serve. People of colour, women, immigrants, people with disabilities and members of the LGBTQA+ community are strongly encouraged to apply.

We offer:

We offer a range of benefits to support and reward staff both personally and professionally, which includes:

• Health and Wellbeing programs

• Flexibility in the workplace and extra leave options and support

• An inclusive and culturally safe space

• State of the art facilities and campus partnerships

• A commitment to ongoing professional development through our 'Learning Labs'

• Access to salary packaging, EAP and our online library

For a glimpse of life at NH, click here.

Work with us Northern Health is an equal opportunity employer and is committed to attracting and retaining a diverse workforce which reflects the community we serve. Applications from Aboriginal and Torres Strait Islander people, as well as applicants who are LGBTIQ+, who have different abilities, or are from culturally and Linguistically Diverse Backgrounds are encouraged.

All employees of Northern Health must comply with the health service's Staff Health / Workforce Immunisation procedure (as amended from time to time) together with any relevant State Government and Departmental directives. This requires all employees to be vaccinated for various diseases such as, but not limited to influenza.