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Homelessness Support Specialist

3 weeks ago

Sydney, New South Wales, Australia beBeeService Full time $60,000 - $80,000

About the Role

This is a challenging and rewarding role that involves providing critical services and quality advice to clients, including those with complex support needs. As a Client Service Officer, you will be the public face of our business, working directly with clients in an outreach capacity either in the community or in homes.

Key Responsibilities:

  • Rostered shifts working with clients at the counter or over the phone
  • Processing and assessment of applications and enquiries using relevant legislation, policies, and procedures
  • Working collaboratively in a team environment to achieve key performance indicators (KPIs), with shared goal setting, open communication and coordinated efforts to ensure positive housing outcomes for clients
  • Engagement and support of outreach services in local communities and homelessness initiatives for joint housing resolution

Required Skills and Qualifications

  • A current NSW driver's licence
  • Ability to work independently and manage your own work, including working both independently and within a team
  • Ability to establish and maintain relationships with internal and external stakeholders
  • Client service skills with an empathic approach to clients
  • A strong commitment to customer service
  • Able to use technology

Benefits

  • A flexible, autonomous work environment
  • Competitive pay and conditions
  • Training and development opportunities to build and maintain capabilities
  • Health & Wellbeing and Employee Assistance Programs