Homelessness Support Professional

22 hours ago

Sydney, New South Wales, Australia beBeeHomelessness Full time $63,360 - $94,620
Intake and Assessment Specialist

We are seeking a dedicated professional to be the first point of contact for individuals experiencing or at risk of homelessness in their community.

About the Role:

As an Intake and Assessment Specialist, you will provide person-centred support, conduct comprehensive assessments, and manage referrals to address immediate and long-term needs. You will also build strong relationships with external service providers and partners to facilitate referral pathways and ensure timely placements.

Key Responsibilities:
  • Conduct intake assessments for individuals at risk of homelessness and refer them to appropriate services.
  • Serve as the first point of contact for accommodation and case management support.
  • Collaborate with clients, families, and service systems to address immediate and long-term needs.
  • Build strong relationships with external service providers and partners such as local authorities.
  • Coordinate accommodation vacancies and ensure swift client placements to minimise vacancy periods.
  • Maintain accurate client records and ensure compliance with privacy and reporting requirements.
  • Complete regular reporting as part of the Outcomes Measurement Framework.
  • Engage in ongoing professional development and contribute to team or case management meetings.
Qualifications and Experience:

To be successful in this role, you will need:

  • Certificate IV in Community Services, Mental Health, Youth Work, or a relevant field.
  • First Aid Certificate.
  • Driver's License.
  • At least 2 years of experience working with Homelessness, Youth, Women's or vulnerable people.
  • Knowledge of best practices for Specialist Homelessness Services.
  • Clear knowledge and understanding of Trauma Informed Practices.
  • Experience in developing and maintaining partnerships to facilitate referral pathways.
  • Excellent time management and organisational skills, with a high level of attention to detail and accuracy.
  • Excellent written and verbal communication skills.
  • Proficient in MS Office and computer systems, enabling timely and accurate handling of client data.
What We Offer:

In addition to a competitive salary, we offer extensive training and professional opportunities, a supportive and inclusive work environment, and access to our employee benefits program.

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