Cybersecurity Solutions Consultant
7 days ago
Are you a motivated and experienced professional looking to drive customer satisfaction, retention, and growth in a rapidly growing cybersecurity company? If so, this is the ideal opportunity for you As a Customer Success Manager at Darktrace, you will play a critical role in ensuring that our customers achieve their desired outcomes and maximize the value of our solutions.
**About Us:**
Darktrace is a leading cybersecurity company dedicated to protecting our customers' digital environments. Our Customer Success team plays a critical role in ensuring that our customers receive exceptional support throughout their journey with us.
**Job Description:**
Cybersecurity Solutions ConsultantYour primary responsibility will be to manage a portfolio of enterprise accounts and build strong relationships with customers. You will work closely with cross-functional teams to ensure customer needs are met and exceeded.
**Responsibilities:
- Act as the primary point of contact for existing Darktrace customers
- Drive customer adoption and success by understanding customer objectives and providing strategic guidance and best practices
- Monitor customer health and proactively address potential challenges to ensure high levels of satisfaction and retention
**Requirements:**
- 3+ years of experience in Customer Success, Account Management, Client Service, Consulting, or a related role, preferably in cybersecurity or technology
- Proven track record of managing and growing customer accounts
- Strong communication, negotiation, and interpersonal skills
We estimate this position offers a salary of $140,000 - $170,000 per year, based on experience.
We welcome applications from diverse candidates and believe in creating a workplace where everyone feels valued and included.
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