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Customer Experience Specialist
2 months ago
About Ampol Limited:
Ampol Limited is a leading provider of fuel and energy solutions, committed to powering better journeys for all Australians. With a rich heritage spanning over 100 years, we have evolved to meet the nation's needs with care and service. Our mission is to deliver low-carbon solutions that meet the needs of our customers well into the future.
About the Role:
We are seeking a skilled Customer Experience Specialist to join our Customer Feedback Team. As the first point of contact for external customers with feedback for Ampol, you will be responsible for managing customer issues through to resolution. This role involves a mix of inbound and outbound interactions, including phone calls, emails, and social media responses.
Key Responsibilities:
- Respond to customer complaints and enquiries in a timely and professional manner.
- Capture and respond to all feedback received regarding Ampol sites, services, and the Ampol App.
- Manage related email correspondence via our customer relationship management system.
- Manage social media interactions on behalf of the company.
- Build and maintain key relationships with internal and external stakeholders.
- Use data and processes to assist customer needs.
- Manage competing priorities and work as part of a team.
About You:
We are looking for an individual who is enthusiastic, customer-centric, and has a strong desire to learn. As a welcoming workplace, we provide training to set you up for success. You will be a self-motivated individual with well-honed communication skills, preferably with previous experience handling customer complaints and investigations.
What We Offer:
- A competitive total remuneration package, including base salary, performance incentives, and employee share offers.
- A flexible work environment, with options for remote work and hybrid schedules.
- A recognition platform that amplifies the achievements of our team members.
- Career development and learning opportunities, including LinkedIn Learning and tailored training solutions.
- Paid parental leave and baby care packages.
- Novated lease options and employee share scheme.
- Leave options and wellbeing leave.
- Care for your community, with a paid day off to volunteer with one of our partners.
Equal Opportunity Employer:
Ampol Limited is an equal opportunity workplace, celebrating diversity and inclusion. We welcome applications from people of all ages, cultural backgrounds, and diverse sexualities and genders. We also encourage Aboriginal and Torres Strait Islander peoples to apply for roles with Ampol Limited.
