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Customer Experience Manager

2 months ago

Australia Hireroo Full time
About the Role

We are seeking a highly skilled and experienced Customer Experience Manager to join our team at Hireroo. As a key member of our organization, you will play a critical role in driving customer-centricity and delivering exceptional customer experiences across our business.

Key Responsibilities
  • Develop and communicate the CX vision and sequenced actions required to bring this to life, including developing and driving key customer metrics across the organization.
  • Help move the business to more data-informed insights and decision-making by ensuring the customer experience is always prioritized.
  • Lead and manage customer experience transformation projects, leveraging data, research, and industry best practices to design and execute impactful initiatives, such as closed-loop feedback programs.
  • Develop and analyze customer feedback, survey results, and operational data to identify customer pain points and define action plans to address experience gaps.
  • Build reporting progress and insights, opportunities, and recommendations to senior leadership.
Requirements
  • 5+ years industry or consulting experience with strengths in clear communication, managing complexity, and influencing.
  • Experience in delivering customer experience and strategy.
  • A strong CX understanding and passion.
  • A demonstrated ability in translating customer preferences and regulatory requirements.
What We Offer
  • A dynamic and inclusive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.
  • A recognition and rewards program.
About Us

Hireroo is a leading organization in the industry, committed to creating an inclusive, positive, and safe environment where our Creators feel valued and respected. We celebrate diversity and actively encourage applications from candidates from all backgrounds.