Logistics Operations Manager

4 weeks ago

Sydney, New South Wales, Australia Ofload Full time

About Ofload and our mission

We're a fast-growing technology leader reshaping Australia's logistics landscape, ranked #2 in The Australian Financial Review BOSS Best Places to Work List in the Transport and Construction category. Our community of mission-driven professionals is dedicated to eliminating waste in road freight.

Here, every day is an opportunity to collaborate with diverse experts, solve challenging problems, and make a tangible impact on the environment and the industry.

The Senior Transport Allocator plays a crucial role in ensuring seamless transportation activities, with a strong focus on customer and carrier satisfaction.

This detail-oriented and customer-obsessed professional will be responsible for optimising routes, managing carrier relationships, and continuously improving our transportation operations.

Key Responsibilities:
  • Understand and anticipate customer needs to ensure a high level of customer satisfaction.
  • Proactively communicate with customers to provide updates on shipments, address concerns, and gather feedback.
Carrier Management:
  • Build and maintain strong relationships with carriers to ensure reliable and efficient transportation services.
  • Negotiate rates, terms, and conditions with carriers to optimise cost and service levels.
Problem Solving:
  • Identify and address any issues or challenges in the transportation process promptly and effectively.
  • Collaborate with cross-functional teams to implement solutions and prevent recurrence.
Your Day 1 Qualities:
  • Proven experience in transportation management, with a focus on customer and carrier relations.
  • Strong negotiation and communication skills.
  • Analytical mindset with the ability to make data-driven decisions.
  • Customer-obsessed mentality with a passion for exceeding customer expectations.
  • Strong organisational and multitasking abilities.
  • Proactive problem solver with a continuous improvement mindset.
  • Ability to thrive in a fast-paced and dynamic work environment.

$90,000 - $110,000 per annum (dependent on experience)

We prioritise impact, aptitude, and passion, so we encourage you to apply if you do not meet all the above criteria.

At Ofload, we empower our team members to drive their careers forward in a community committed to innovation and sustainability. Here are some benefits of working with us:

  • Ownership and Reward: Become a co-owner through our Employee Share Option Plan and celebrate shared success as our company grows.
  • Empowerment and Growth: Thrive in a fast-paced, supportive atmosphere that values innovation, learning, and personal growth.
  • Flexibility and Wellbeing: Balance your life with hybrid work arrangements, including remote work options and additional leave for volunteering, celebrations, and personal milestones.
  • Community and Connection: Experience a family-like atmosphere where respect, support, and camaraderie are part of everyday life.

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