Senior Claims Service Consultant
10 hours ago
Unlock Your Potential as a Senior Claims Service Consultant
At Allianz Australia Services Pty Ltd, we're committed to delivering exceptional customer experiences and driving business growth. As a Senior Claims Service Consultant, you'll play a critical role in ensuring our customers receive the best possible outcomes.
Your Key Responsibilities
- Review and identify claims that don't meet policy scope, ensuring accurate outcomes.
- Liaise with stakeholders to discuss outcomes and dispute resolution.
- Prepare and draft documentation for stakeholders as needed.
- Develop customer relationships to understand and meet their needs, delivering a positive experience.
- Maintain knowledge of insurance guidelines, legislation, and regulations, recommending policy changes for continuous improvement and compliance.
About You
- Demonstrated claims management experience in a complex customer service environment.
- Ability to optimize business value by delivering high-quality services and positive customer experiences.
- Possess technical knowledge of relevant insurance lines and associated legislation.
- High attention to detail and technical proficiency with systems, software, databases, and communication tools.
- Proactive problem-solver with strong decision-making skills and excellent verbal and written communication abilities.
What's on Offer
- Be part of a team that's open-minded, supportive, and focused on customer outcomes.
- A sense of belonging in the workplace, where you're welcomed and encouraged to bring your authentic self.
- An employer committed to supporting your work-life balance and flexible working arrangements.
- Access to on-demand learning resources and programs to support your career development.
- Insurance products, deals, and discounts across a range of retail, tech, and travel brands.
- Initiatives to support your financial wellness, including discounted insurance products and superannuation matching.
- The opportunity to participate in our Employee Share Purchase Program.
About Allianz Australia Services Pty Ltd
We're committed to fostering an inclusive workplace that celebrates diversity and promotes equal opportunities for all. Our goal is to create an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success.
Adjustments and Support
If you require any support or adjustments to participate in our recruitment process, please don't hesitate to reach out.
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