Remote Technical Support Specialist

3 days ago

North Sydney Council, Australia beBeeCustomerSupport Full time $90,000 - $120,000
Technical Support Engineer Position

We are seeking a skilled Technical Support Engineer to provide product support to customers worldwide via phone, email, and remote assistance.

Main Responsibilities:
  • Display a professional attitude and provide exceptional customer service during every interaction.
  • Troubleshoot, diagnose, and resolve technical issues reported by Archer customers and internal stakeholders.
  • Serve as a customer advocate by collaborating with internal teams to escalate issues, test fixes, and provide workarounds.
  • Acquire and maintain up-to-date knowledge of products and relevant third-party tools that integrate with them.
  • Take proactive ownership of cases by tracking, resolving, and closing reported issues while keeping customers and case management updated with the latest information.
  • Contribute to improving the customer experience by writing and reviewing clear and helpful knowledge base articles.
  • Participate in customer success meetings, scheduled customer conference calls, training sessions, company events, and team gatherings.

This role offers the opportunity to make a meaningful impact on our customers' experiences. If you are passionate about delivering exceptional customer service and troubleshooting complex technical issues, we encourage you to apply for this exciting position.

  • Ict Technical Support Specialist

    2 weeks ago

    North Sydney, Australia ESET Software Australia Pty Ltd Full time

    ICT Technical Support Specialist at ESET, an industry leader and pioneer in the antivirus industry with its award-winning NOD32 technology. ICT Technical Support Specialist is responsible for actively supporting the ESET security products via reseller channel and working as the technical advisor and product advocate. ICT Technical Support Specialist must be...

  • Principal Technical Support Professional

    3 days ago

    North Sydney Council, Australia beBeeTechnical Full time $91,210 - $124,990

    Job OverviewWe're hiring a skilled Tech Support Specialist to join our team and help shape the future of information management.Key ResponsibilitiesDrive front-line technical support by owning inbound cases via phone, email and remote sessions, providing timely and professional assistance.Diagnose and resolve complex issues, including problems reproducing in...

  • Technical Support Specialist

    4 weeks ago

    North Sydney Council, Australia OpenText Full time

    Technical Support Specialist - ITOM (Fluent in Korean)Join or sign in to find your next jobJoin to apply for the Technical Support Specialist - ITOM (Fluent in Korean) role at OpenTextTechnical Support Specialist - ITOM (Fluent in Korean)1 day ago Be among the first 25 applicantsJoin to apply for the Technical Support Specialist - ITOM (Fluent in Korean)...

  • Technical Support Specialist

    2 days ago

    Sydney, New South Wales, Australia beBeeCustomerSupport Full time $90,000 - $120,000

    Technical Support SpecialistWe are seeking a highly skilled technical support specialist to join our customer service team.This role involves owning and resolving complex customer technical issues through troubleshooting and problem-solving.You will collaborate with cross-functional teams, leveraging tools and best practices to deliver exceptional customer...

  • Medical Imaging Specialist

    2 days ago

    Sydney, New South Wales, Australia beBeeCardiology Full time $90,000 - $120,000

    Technical Support SpecialistThe Technical Support Specialist will provide remote and onsite technical software support for a growing portfolio of imaging products to our large customer base throughout the Asia Pacific region.This role involves analyzing, categorizing and prioritizing customer issues; providing consultative services on customers' system...

  • Remote Support Specialist

    1 week ago

    Sydney, Australia Canon Full time

    Long term development opportunity in a growing organisation - Unlimited potential for professional growth - Be part of a collaborative team culture **About us** Canon is the world's leading imaging organisation, and actively inspires with imaginative ideas that enable people to connect, communicate and achieve more than they thought possible. Whether for...

  • Technical Support Specialist

    7 days ago

    Sydney, Australia Gilbarco Veeder-Root Full time

    We’re committed to delivering a seamless customer experience, and we need a skilled Technical Support Specialist to help make it happen. Based in Auburn, NSW, this role is pivotal in ensuring we’re supporting our customer and maintaining service reliability Ready to power up your career in a role that blends your IT and troubleshooting expertise with...

  • Technical Support Specialist

    1 hour ago

    Sydney, Australia Vanta Full time

    As Vanta's Technical Support Specialist in Australia, you will help our Vanta customers by addressing their technical support requests. You will work closely with other members of the Vanta Support and Engineering teams to ensure we deliver a superior customer experience while adhering to our service SLAs. At Vanta, our mission is to secure the internet and...

  • Technical Support Specialist

    3 days ago

    The Council of the Shire of Hornsby, Australia beBeeITSupport Full time $75,000 - $85,000

    Job Title: Technical Support SpecialistAbout the RoleWe are seeking a highly skilled and motivated Technical Support Specialist to join our team. The successful candidate will be responsible for providing expert technical assistance and support to employees across various departments.Key Responsibilities:Provide timely and effective technical support via...

  • Technical Support Specialist

    4 days ago

    Sydney, New South Wales, Australia beBeeTechnical Full time $80,000

    Technical Support Specialist Role OverviewThis role involves providing Level 1/2 technical support to clients, assessing issue severity and prioritizing tasks based on business impact.Maintain accurate records of client issues and resolutions using a ticketing system.Deploy software and hardware solutions remotely or on-site at client locations as...