Principal Technical Support Professional

3 days ago

North Sydney Council, Australia beBeeTechnical Full time $91,210 - $124,990
Job Overview

We're hiring a skilled Tech Support Specialist to join our team and help shape the future of information management.

Key Responsibilities
  • Drive front-line technical support by owning inbound cases via phone, email and remote sessions, providing timely and professional assistance.
  • Diagnose and resolve complex issues, including problems reproducing in local environments, analyzing logs/traces/core dumps.
  • Drive cases in line with SOP processes, meeting SLO/KPI targets, and escalate product defects to engineering.
  • Maintain detailed case notes in the case management system and drive KCS activities with enterprise support.

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