Technical Support Specialist

Technical Support Specialist - ITOM (Fluent in Korean)Join or sign in to find your next job

Join to apply for the Technical Support Specialist - ITOM (Fluent in Korean) role at OpenText

Technical Support Specialist - ITOM (Fluent in Korean)

1 day ago Be among the first 25 applicants

Join to apply for the Technical Support Specialist - ITOM (Fluent in Korean) role at OpenText

Get AI-powered advice on this job and more exclusive features.

Opentext - The Information Company

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

Opentext - The Information Company

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

We are looking for responsible, technology savvy and trustworthy individuals to join OpenText Global Technical Support. As part of the APAC Technical Support Team, you will perform a variety of professional duties around providing technical support to internal, partner, and external customer contacts within the APAC region.

You must be a self-starter with excellent verbal and written communication and organizational skills and the ability to multi-task and work under deadlines. Advanced problem analysis, customer support skills, and previous work experience in enterprise information systems is must. Works closely with Engineering and other technical business units to increase knowledge and resolve customer issues. Identifies and provides resolutions to a diverse range of complex technical problems. Mentors others in providing validated technical information, support process instructions and special support requirements. Identifies, records, and works with management to proactively revise current procedures and tools to improve customer satisfaction. May need to engage or escalate to more senior resources to resolve more complex issues.

Principal Duties And Responsibilities

The following tasks and responsibilities will be central to this role:

• Handle support calls and emails from OpenText customers, partners, and internal resources (e.g. consultants)
• Utilizes a wide variety of test equipment, diagnostic tools and techniques used in problem resolution. Uses judgment, creativity and sound technical knowledge to obtain and recommend solutions. Identifies, documents and reports design, reliability and maintenance issues. Gains support and commitment from others and mobilizes people to take action
• Takes responsibility for delivery of own goals and accepts ownership of his/her part in the delivery of department goals. Makes and drives the delivery of own department's commitments. Follows through on issues that need resolution and understands and utilizes appropriate escalation. Is trusted to maintain confidentiality of critical information
• Will take on extra responsibility and non-routine assignments. Makes and meets commitments. Follows through on issues that need resolution even when outside area of responsibility
• Effectively communicates procedural and routine technical issues to internal and external customers in a fast paced and customer critical environment. Maintains a "closed-loop" communication style assuring all appropriate individuals are notified of ongoing issues and problem resolution status. Responsible for sharing all acquired knowledge concerning problem resolution with Technical Support Departments and, as appropriate, to customers. May provide documentation and direct feedback to Account Managers, Sales and other OpenText Technical Support co-workers as appropriate
• Elevate customer issues to OpenText escalation and engineering teams as necessary and ensure fixes and patches are delivered to customers in a timely manner
• Work closely with OpenText product development team to ensure quality product delivery, supportability, and maintenance
• Participate in the maintenance of OpenText online support resources, such as knowledge bases, tutorials, and technical articles, whitepapers etc.
• Provide technical input for external communications
• Participate in the growth of OpenText customer support team, including training of new team members, contributing to reviews of technologies, standards, and processes
• May provide senior or expert level testing to ensure product compatibility. Accountable for maintaining open channels of communication with developers, etc
• Identify and interpret interoperability and support matrixes. Identifies, reviews, creates, and delivers timely and highly focused training programs and/or serviceability enhancements within Technical Support Departments
• Has the ability to represent the company at customer or industry conferences or events
• Help drive Support projects as assigned by management
• Participates in program management, engineering project management and supportability meetings with cross-functional organizations
• Form part of a support team to guarantee 24x7x365 support to OpenText customers
• Required to be on-call on a weekly rotational basis, and shift work, holiday coverage will be required
• Performs other duties as assigned
  
  

Required Qualifications And Experience

• Minimum of 5 years of experience in a similar technical support, software support, or similar customer facing technical advisory role.
• Proficiency in English and Korean is required. Additional language skills will be considered an advantage.
• Proven ability to diagnose and resolve complex technical issues through log analysis, troubleshooting tools, and hypothesis testing.
• Hands-on experience troubleshooting and supporting both Windows and Linux Operating Systems in an enterprise environment.
• Strong functional and technical understanding of enterprise software solutions.
• Demonstrated success in a customer-facing technical support or advisory capacity.
• Working knowledge of ITSM ticketing systems (e.g., ServiceNow, Salesforce, or similar).
• Bachelor's degree in Information Technology, Engineering, or a related field, or equivalent practical experience.
  
  

Desired Qualifications And Experience

• Operation Systems & Virtualisation – Hands-on troubleshooting for Windows Server, Linux (major distros) and virtual platforms such as VMware vSphere/ESXi, Hyper-V and vCloud.
• In-depth understanding of TCP/IP, HTTP/S, TLS/SSL, REST API, SOAP and SAML.
• Experience with firewalls, proxies, load balancers, LDAP/Active Directory/eDirectory and general network-diagnostic tools (e.g., Wireshark, Fiddler).
• Solid grasp of security fundamentals: certificate management, server hardening, encryption, antivirus and orchestration for HA/DR environments.
• Knowledge and experience working with database like - PostgreSQL, Oracle, and SQL commands / queries
• Working knowledge of Docker and Kubernetes, including basic clustering, networking and storage concepts.
• Strong troubleshooting skills, diagnostic analysis using traces, dumps and other tools, like Wireshark.
• Configuration and troubleshooting of web application servers like Tomcat, JBoss, IIS, Websphere or weblogic
• Security Fundamentals (Orchestration, Certificates, SSL, server hardening, encryption, AV, firewalls)
• Proficiency in at least one scripting language (PowerShell, Bash/Shell, Python, Perl or JavaScript); familiarity with compiled languages such as Java, .NET/C#.
  
  

Other

• Must be an Australian Citizen or Permanent Resident to apply
• Ability to adapt work patterns to meet business needs, which may include participation in an on-call roster or occasional after-hours work.
• Travel may be required
  
  

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.Seniority level

• Seniority levelMid-Senior level

Employment type

• Employment typeFull-time

Job function

• Job functionInformation Technology
• IndustriesSoftware Development

Referrals increase your chances of interviewing at OpenText by 2x

Get notified about new Technical Support Specialist jobs in North Sydney, New South Wales, Australia.

Pemulwuy, New South Wales, Australia A$80,000.00-A$105,000.00 3 days ago

Sydney, New South Wales, Australia 2 months ago

Sydney, New South Wales, Australia A$75,000.00-A$80,000.00 2 weeks ago

Pemulwuy, New South Wales, Australia 2 days ago

Sydney, New South Wales, Australia 2 weeks ago

Sydney, New South Wales, Australia 4 days ago

Sydney, New South Wales, Australia 3 days ago

Blacktown, New South Wales, Australia 1 week ago

Sydney, New South Wales, Australia 4 weeks ago

Technical Support Specialist Exec Support

Sydney, New South Wales, Australia 2 weeks ago

Sydney, New South Wales, Australia 3 weeks ago

Sydney, New South Wales, Australia 3 days ago

Parramatta, New South Wales, Australia 3 weeks ago

Sydney, New South Wales, Australia 2 months ago

Rydalmere, New South Wales, Australia 1 week ago

Sydney, New South Wales, Australia 1 day ago

Sydney, New South Wales, Australia 2 weeks ago

Sydney, New South Wales, Australia 1 day ago

Baulkham Hills, New South Wales, Australia 8 hours ago

Sydney, New South Wales, Australia 2 weeks ago

North Sydney, New South Wales, Australia $3,000.00-$3,200.00 1 hour ago

Sydney, New South Wales, Australia 2 days ago

Greater Sydney Area A$75,000.00-A$85,000.00 2 days ago

Sydney, New South Wales, Australia 2 days ago

Sydney, New South Wales, Australia 2 weeks ago

Sydney, New South Wales, Australia 4 weeks ago

Bankstown, New South Wales, Australia 1 week ago

Warriewood, New South Wales, Australia 2 weeks ago

Mascot, New South Wales, Australia 2 months ago

Sydney, New South Wales, Australia 2 days ago

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

---