Claims Team Lead
1 month ago
Join TAL as a Claims Team Lead and take on a challenging role that requires strong leadership and operational management skills. As a Claims Team Lead, you will be responsible for leading a team of Claims Consultants and Service Officers to deliver exceptional claims handling and a seamless service experience.
Key Responsibilities:
- Foster a culture of continuous improvement, driving localised process enhancements and embedding best practices in claims handling.
- Support department and company-wide projects as required.
- Stay up to date with life insurance guidelines, industry changes, and TAL policies to ensure claims handling reflects best practice.
- Perform other duties as required.
Qualifications:
- At least 2 years' experience in a similar team manager role within Financial Services/Insurance Industry or 5 years' experience in a Claims Consultant (or similar) role
- Strong knowledge of Insurance (Preference given to Life Insurance experience)
- Demonstrated experience in operational management
- Excellent communication and presentation skills
- Sound knowledge of claims handling practices
- Sound knowledge of the Life Insurance Code of Practice and associated assessment and operational requirements
- Relevant tertiary qualifications in Business, Commerce, Health or Allied Health (desirable)
- Diploma or Cert IV in Life Insurance, or equivalent (desirable)
About TAL:
TAL is a leading life insurance company that values diversity and inclusion. We are committed to fostering an inclusive and equitable culture for all our people. We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those with caring responsibilities, people living with disability, and individuals from the CALD and LGBTQI+ communities to apply.
What We Offer:
At TAL, we offer a range of benefits and opportunities for professional growth and development. We are proud to be a member of Diversity Council Australia and the Australian Network on Disability. For information on our reconciliation journey, take a look at our Innovate Reconciliation Action Plan.
How to Apply:
If you are interested in this role, please submit your application through our website. We look forward to hearing from you.
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