Strategic Account Services Senior Program Manager

2 weeks ago


Sydney, New South Wales, Australia Amazon Full time

Job Description:

Amazon's Strategic Account Services (SAS) program is seeking a Senior Program Manager to drive growth and innovation in Australia. As a key member of the team, you will be responsible for developing service offerings, streamlining processes, and leveraging automation to increase operational efficiency.

Key Responsibilities:

  • Program Management: Contribute to the overall strategy of the program and implement key initiatives to achieve core KPIs.
  • Roadmap Ownership: Own the program's product, service offerings, and fee roadmap, articulating our vision and delivering launches.
  • Process Improvement: Drive operational efficiency by improving and streamlining existing processes, and establishing new SOPs.
  • Collaboration and Stakeholder Management: Partner with local and worldwide cross-functional teams to deliver innovative solutions and advocate for the SAS team.
  • Learning & Development: Play a vital role in standardizing the team members' onboarding and continuous learning & development experience.

About the Team:

Learn more about Amazon Australia and our commitment to innovation and customer satisfaction.

Qualifications:

  • 5+ years of program or project management experience.
  • Experience using data and metrics to determine and drive improvements.
  • Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership.


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