Strategic Account Management Leader

4 weeks ago

Sydney, New South Wales, Australia Block Full time
Job Title: Manager, Strategic Account Management

At Block, we're building a more inclusive economy where our customers have equal access to opportunity. We're seeking a customer-facing leader to manage a team of Strategic Account Managers within the AU Account Management team.

About the Role

This manager will lead a team focused on the retention and growth of Square's mid-market sellers, serving as a senior contact for the sellers managed within their team's portfolio. You will support and continue to build a data-driven and motivated team whose efforts will continue Square's journey up-market across all verticals.

Key Responsibilities
  • Lead a distributed team of up to 8 Account Managers
  • Consistently achieve positive revenue outcomes while maintaining a high return on investment
  • Provide 1:1 coaching and performance management to your team members
  • Serve as an escalation point for customer challenges
  • Engage with product teams to serve as the customer voice for upmarket sellers, with past success working with executive internal stakeholders
  • Create operational efficiencies through streamlined repeatable processes
  • Foster cross-functional collaboration through beta programs, co-marketing, product insights, and more
Requirements
  • 10+ years total experience in Business Development, Sales, or Account Management
  • 3+ years experience directly managing metrics-driven customer-facing teams within a high-growth technology company
  • Experience identifying opportunities and independently developing plans of action on behalf of your team
  • Excellent written communication for all audiences, including internal senior stakeholders
  • Experience working cross-functionally with product teams to serve as the voice of the customer
  • Experience serving as a direct senior escalation point for customers to diffuse challenges and identify mutual wins
About Block

We're a globally distributed company, and this role will require working with other employees in multiple time zones. You may be required to perform work outside of normal business hours as part of this role.

We believe in being fair and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible.

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