Operations Manager

3 days ago

Council of the City of Sydney, Australia Claim Central Group Full time
About the Role

The Business Operations Manager is a key member of the management team at Claim Central Group, responsible for overseeing and optimizing the day-to-day operations of the organization. This role requires a strategic thinker who can analyze current processes, identify areas for improvement, and implement solutions that enhance productivity and operational effectiveness across the company.

Key Responsibilities
  1. Operational Oversight: Oversee daily business operations, ensuring departmental efficiency and goal alignment.
  2. Process Analysis and Optimization: Analyze and optimize processes to enhance productivity, efficiency, and quality.
  3. Collaboration and Communication: Collaborate with department heads to streamline workflows and improve communication.
  4. Financial Management: Develop and manage operational budgets, ensuring effective resource allocation.
  5. Data-Driven Decision Making: Monitor KPIs and metrics to drive data-informed decision-making and identify improvement opportunities.
Requirements
  1. Education: Bachelor's degree in Business Administration, Operations Management, or a related field, or equivalent industry experience.
  2. Experience: Proven experience in business operations, with a strong track record of managing and optimizing processes in a fast-paced environment.
  3. Analytical Skills: Strong analytical skills, with the ability to analyze data, identify trends, and make data-driven decisions to improve operational efficiency and effectiveness.
  4. Organizational Skills: Excellent organizational skills, with the ability to manage multiple projects, prioritize tasks, and meet deadlines consistently.
  5. Leadership Skills: Strong leadership and team management skills, with the ability to motivate and guide teams towards achieving operational excellence.
  6. Industry Knowledge: Experience with process improvement methodologies such as Lean, Six Sigma, or similar frameworks, and a demonstrated ability to drive continuous improvement initiatives.
  7. Regulatory Compliance: Knowledge of industry regulations and compliance standards, with the ability to ensure that all operations adhere to relevant legal and regulatory requirements.
  8. Problem-Solving Skills: Proactive problem-solving abilities, with a focus on identifying and addressing operational challenges before they impact business performance.
  9. Project Management: Experience in project management, including planning, execution, monitoring, and post-project evaluation, with a track record of delivering projects on time and within scope.
  10. Technical Skills: Familiarity with business technologies and software, including ERP systems, CRM tools, and other operational platforms.
  11. Collaboration and Teamwork: Ability to work collaboratively across departments, building strong relationships and fostering a culture of teamwork and shared success.
  12. Attention to Detail: High attention to detail and accuracy, with a commitment to maintaining high standards in all aspects of work.
  13. Adaptability: Adaptability and flexibility, with the ability to navigate change and lead teams through periods of transition or uncertainty.

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