Senior Recovery Solutions Professional

1 day ago


Perth, Western Australia beBeeClaims Full time $100,000 - $120,000

About This Opportunity

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Overview We're driving innovation and growth across Australia, delivering for the environment, our communities, customers, and people.

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We're moving forward, and we want you to join us in shaping the future of our organization. As a Senior Claims Partner, you'll be part of a high-performing team that's developing smarter, more personalized recovery solutions.

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This is a chance to make a real impact by supporting team members through complex claims management, guiding them back to health and work with empathy, precision, and care.

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Note that while this role is based in Melbourne, Victoria, we welcome applicants from interstate – NSW, SA, WA, QLD.

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Your Key Responsibilities

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You'll take ownership of a strategically important portfolio of complex claims, reporting directly to the Manager, Claims, Recovery and Health.

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As the central point of contact for injured team members, you'll deliver tailored support through regular face-to-face meetings and milestone reviews.

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Success means achieving sustainable return-to-work outcomes, reducing organizational risk, and maintaining exceptional customer service standards.

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You'll work closely with stakeholders across HR, Workplace Relations, and the broader My Recovery and Health teams to develop integrated, people-first solutions.

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You'll also:

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  • Manage a portfolio of high-volume complex, high-risk claims with full decision-making responsibility.">
  • Conduct regular face-to-face meetings with injured team members to personalize support and monitor recovery progress.">
  • Deliver exceptional customer service by tailoring interactions to individual needs and acting as a key escalation point.">
  • Lead and participate in case conferencing and return-to-work planning.">
  • Collaborate with Operations, Rehabilitation, and external stakeholders to drive effective recovery outcomes.">
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What You'll Need

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You're a compassionate problem solver with a sharp eye for detail and a genuine drive to support others through complex challenges.

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You thrive in fast-paced environments, balancing empathy with commercial acumen, and you're not afraid to lead conversations that drive real change.

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With a collaborative mindset, you bring energy, resilience, and a customer-first approach to everything you do.

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You'll also need:

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  • Proven experience managing complex workers' compensation claims, ideally within a large organizational structure.">
  • Demonstrated ability to engage and influence a wide range of stakeholders, including unions, HR, medical professionals, and operational leaders.">
  • Experience applying industry best practice models and leading innovative projects that improve injury management outcomes.">
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How We Deliver for You

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We're committed to creating a culture where everybody feels they belong, are valued, and can bring their authentic self to work every day.

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We deliver on our values of Trust, Inclusivity, Empowerment, and Safety every day.

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We offer flexible working arrangements across head office and facilities across the network.

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We're an inclusive workplace for people from all walks of life, welcoming applications from people of all ages, genders, and backgrounds.

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We're proud to be a Disability Confident Recruiter and committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability.



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