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Fitness Consultant
2 months ago
We are a leading health and fitness organization with a mission to inspire people to achieve great things. Our team of experts is dedicated to providing a supportive and motivating environment for our members to reach their fitness goals.
Job SummaryWe are seeking a highly motivated and enthusiastic Member Support Consultant to join our team at our Ringwood club. As a Member Support Consultant, you will play a key role in building and maintaining a thriving membership base by providing exceptional customer service and promoting our health and fitness programs.
Key Responsibilities- Sales and Lead Generation: Proactively contribute to club sales budget by utilizing sales promotions and referrals campaigns to generate high-quality sales leads.
- Customer Service: Provide exceptional service to members, ensuring a positive and personalized experience that drives member retention and satisfaction.
- Community Outreach: Engage with the local community to promote our health and fitness programs and services.
- Communication: Develop and maintain effective communication with members, colleagues, and management to ensure seamless delivery of services.
- Problem-Solving: Identify and resolve member complaints and concerns in a timely and professional manner.
- Teamwork: Collaborate with colleagues to achieve team goals and objectives.
- Current First Aid & CPR Certificates: Possess current First Aid and CPR certificates.
- Communication Skills: Excellent communication and interpersonal skills, with the ability to build rapport with people from diverse backgrounds.
- Problem-Solving Skills: Ability to solve problems and overcome obstacles in a fast-paced environment.
- Customer Focus: Strong customer focus, with a desire to achieve exceptional customer outcomes.
- Teamwork: Ability to work collaboratively as part of a team to achieve common goals.
- Competitive Salary: A competitive salary and commission structure.
- Complimentary Membership: A complimentary all-access Goodlife membership.
- Career Development: Opportunities for career growth and development within our organization.
- Recognition and Rewards: Recognition and rewards for outstanding performance and contributions to the team.
