Resource Coordinator

1 week ago

Sydney, New South Wales, Australia beBeeResource Full time $97,527 - $107,059

**Job Title: Resource Manager**

About the Role

The Resource Manager plays a crucial part in coordinating forward planning of rosters and operational deployments within our National Operations Centre (NOC). This role is responsible for ensuring seamless operations and exceptional service delivery.

Key Responsibilities:
  • Strategic Workforce Planning: Open and publish national rosters 2–4 weeks in advance, proactively identifying and addressing resource shortfalls.
  • Roster Management: Maintain and update permanent rosters in the system, including changes to deployments, account/service terminations, annual leave coverage, and ad-hoc requests.
  • Operational Support: Allocate resources nationally, ensuring compliance with legislative and internal policies, including fatigue management.
  • Customer & Contractor Liaison: Collaborate with clients and resource contractors to ensure security requirements are met and expectations exceeded.
  • Stakeholder Collaboration: Build strong relationships with internal stakeholders including State Operations Managers, Client Service Managers, Payroll, and Billing teams.
  • Data Accuracy: Ensure timely and accurate data entry of all confirmed contractor rosters and resource changes.
  • Efficiency & Reporting: Analyse deployments to identify efficiencies and participate in weekly planning handovers to the Deployment Team.
  • Service Excellence: Deliver high-quality customer service to both internal and external stakeholders, ensuring seamless and professional operations.

Qualifications include a minimum of 3 years' experience in an operation/rostering environment, Certificate in Business Administration, Advanced MS Excel Qualifications, and understanding of basic Analytics.

What We Offer:

We offer a dynamic work environment with opportunities for growth and development. Our team is committed to delivering exceptional service and we are looking for individuals who share our vision.

How to Apply:

Apply today and take the first step towards a rewarding career as a Resource Manager.

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