Banking Consultant

3 days ago


Townsville City Center, Queensland, Australia ANZ Full time
About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About The Role

As a Banking Consultant in our Retail Banking team, you'll play a key role in helping to shape a world where people and communities thrive. You are based mainly in branches, providing customers with a seamless banking experience, through meeting each customer's end-to-end financial needs and goals across transaction activities, needs based conversations and educating them on the financial solutions available, including digital. You will have the knowledge required to complete customer transactions, as well as have in-depth needs based conversations and fulfil products as per your accreditation level. You will deliver a high standard of customer service to ensure customers are not only satisfied, but strong advocates for ANZ.

Key Responsibilities
  1. Provide customers with a seamless banking experience through meeting their end-to-end financial needs and goals.
  2. Complete customer transactions and have in-depth needs based conversations.
  3. Fulfil products as per your accreditation level.
  4. Deliver a high standard of customer service to ensure customers are satisfied and strong advocates for ANZ.
What We Offer

At ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career. We're a diverse bunch in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

Why Join Us

We're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.



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