Banking Consultant
7 days ago
About Us
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
About the Role
As a Banking Consultant, your role is to provide our customers with a seamless branch experience by meeting each customer's end-to-end banking needs across transaction activities, needs-based conversations and educating them on digital solutions. You will be part of a collaborative team and will act as a role model and peer coach to deliver the best possible customer experience.
Key Responsibilities
- Provide exceptional customer service and support to meet customer needs and expectations.
- Work collaboratively with colleagues to achieve team goals and objectives.
- Act as a role model and peer coach to deliver the best possible customer experience.
- Contribute to a significant uplift in customer engagement and advocacy, and create real customer value.
- Actively participate in and support bank programs and initiatives.
- Take responsibility to 'know your customer' from a risk perspective.
- Ensure compliance with ANZ and branch policies and procedures.
Requirements
- Exceptional customer focus and retail experience.
- Experience in being a user and promoter of technology, with working knowledge in using different digital channels.
- Ability to multi-task and highly adaptable to change and ambiguity.
- Willingness to work in a collaborative team environment.
- Sound understanding of compliance.
- Excellent communication and interpersonal skills.
What We Offer
At ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career. We're a diverse bunch in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.
Why Join Us
We're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.
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