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Financial Services Professional, Townsville QLD

2 months ago

Townsville, Queensland, Australia Australia and New Zealand Banking Group Limited Full time

About Us

At Australia and New Zealand Banking Group Limited, we're committed to delivering exceptional customer experiences and shaping a world where people and communities thrive.

About the Role

As a Banking Consultant, you will play a critical role in providing our customers with a seamless banking experience by meeting their end-to-end needs across transaction activities, needs-based conversations, and educating them on digital solutions.

Key Responsibilities

  • Provide customers with a personalized banking experience by understanding their needs and preferences.
  • Act as a role model and peer coach to deliver exceptional customer service and support.
  • Contribute to a significant uplift in customer engagement and advocacy, and create real customer value.
  • Participate in and support bank programs and initiatives to drive business growth and customer satisfaction.
  • Ensure compliance with banking policies and procedures to maintain a high level of customer trust and confidence.

Requirements

  • Exceptional customer focus and retail experience.
  • Experience in using digital channels and technology to enhance customer experiences.
  • Ability to multi-task and adapt to change and ambiguity.
  • Willingness to work in a collaborative team environment.
  • Sound understanding of compliance and regulatory requirements.
  • Excellent communication and interpersonal skills.

What We Offer

At Australia and New Zealand Banking Group Limited, we offer a range of benefits and opportunities to support your career growth and well-being, including access to health and wellbeing services, flexible working arrangements, and professional development programs.

Join Our Team

We're a diverse and inclusive organization that values the unique perspectives and experiences of our people. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself.