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Client Development Manager

2 months ago


Sydney, New South Wales, Australia Norton Rose Fulbright Full time

About the Role

Norton Rose Fulbright is a global legal practice that provides a full business law service to the world's preeminent corporations and financial institutions. As a Client Development Manager, you will play a key role in ensuring effective account management of client relationships, continually seeking opportunities for client growth, and managing bid and tender activity.

Key Responsibilities

  • Develop account management plans for allocated clients, focusing on retention, growth, and/or increased profitability as appropriate.
  • Contribute to the firm's overall client experience program, including the management and execution of the firm's client listening program, client experience journey mapping, and working with the Client Board.
  • Project manage and deliver bids and tenders for allocated clients, with support from other Business Development team members and the strategic bids team as appropriate.
  • Manage the client budget for allocated clients by monitoring and tracking expenditure.
  • Work with the Communications team and relevant Partners to profile the client work and their expertise through media and digital channels.

Requirements

  • Strong understanding of marketing and core marketing programs employed in business-to-business relationship marketing.
  • Ability to think strategically about client issues, including the ability to craft value propositions based on client needs matched with expertise.
  • Experience in leading client, project, or campaign teams.
  • Strong team orientation, natural collaborator, and sharer of information.
  • Ability to influence and challenge senior executives on the value and strategic alignment of proposed client and business development activities.

About Us

Norton Rose Fulbright Australia offers genuine career prospects and an excellent team environment renowned for its collaborative culture, passion for client service, and professional development opportunities.