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Retail Trainer

1 month ago


Brisbane, Queensland, Australia Amplifon Full time
Join Amplifon as a Retail Trainer

Amplifon is the global leader in the hearing care retail industry, and we're looking for a talented Retail Trainer to join our team. As a Retail Trainer, you'll play a key role in up-skilling our CA Team using their superior diary management and appointment activation skills.

Key Responsibilities
  • Deliver CA coaching programs to enhance customer service skills
  • Ensure best practices in customer service are followed in all clinics
  • Monitor and evaluate training delivered to identify areas for improvement
  • Prepare training plans for identified areas of improvement
  • Train through a variety of methodologies, including e-learning, online, and face-to-face sessions
  • Conduct induction programs for new joiners
  • Administer on-the-job training to ensure seamless integration
  • Develop and update training modules to reflect industry best practices
Requirements
  • Completion of year 12 or equivalent
  • Worked in a client-facing role for a minimum of 2 years
  • Passion for training and service excellence
  • Confident public speaking skills
  • Knowledge of MS Office Suite
  • Ability to travel interstate and hold a valid driver's license
  • Highly organized and deadline-driven
  • Proven CA with the ability to deliver results
What We Offer
  • Competitive remuneration with performance bonus
  • Free Hearing Aid for you, 50% discount for immediate family members, and 30% for other family members and friends
  • Yearly flu vaccinations
  • Free access to our Employee Assistance Program
  • Career growth opportunities within the largest independent hearing care network