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Sales and Service Excellence Trainer

1 month ago

Brisbane, Queensland, Australia Amplifon Full time

Amplifon Australia is seeking a highly skilled Retail Trainer to join our team.

This is an exciting opportunity to partner with leaders to drive business improvement, while prioritizing our most valuable asset – our people.

Key Responsibilities:

  • Deliver coaching programs to enhance customer service skills.
  • Ensure best practices are followed in all clinics.
  • Monitor and evaluate training effectiveness.
  • Develop and update training modules.
  • Conduct inductions for new joiners and administer on-the-job training.

You will have:

  • Completion of year 12 or equivalent.
  • A minimum of 2 years of client-facing experience.
  • A passion for training and service excellence.
  • Confidence in public speaking.
  • Mastery of MS Office Suite.
  • A proven track record as a CA with the ability to deliver results.

We offer:

  • Competitive remuneration with performance-based bonuses.
  • A comprehensive benefits package, including free hearing aids and discounted services for family members.
  • Opportunities for career growth and development within the largest independent hearing care network.

Amplifon is a global leader in the hearing care retail industry, with a commitment to innovation and customer satisfaction. As a Retail Trainer, you will play a vital role in supporting our team to deliver exceptional service and drive business success.